Facility Manager
Santa Monica Mini Storage
Santa Monica, California, United States
• Maintained a functional, clean & secure storage facility, & on-site office. Payroll-4 years.• Consistently maintained occupancy between 90%-93%+ with 3% -5% A/R delinquencies.• Consult with prospective customers, advising on the best unit size/rate option for their needs. • Processed daily credit card & ACH payments, collection calls and check deposits. • Maintained integrity of confidential customer files including DL, address & credit card details. • Interviewed, hire & trained relief staff on policy, procedure & effective customer interaction. • Developed strong working relationships with new and long-term customers also w/vendors.• Business/Accounting/Billing practices & procedures, daily, monthly, quarterly & annually.Contributions and RecognitionSolely responsible for the entire Auction process and Lien Sale publication ads. Positive Yelp, Google & online reviews referring to me by name. Numerous referrals & gifts from customers.