- Managed multiple Agile development teams to generate seven figures of revenue annually- Created hiring strategy to build robust cross functional teams- Consulted directly with executive level clients regarding human capital and long term technology opportunities- Directly mentored team leads to advance in their own professional career- Set internal organizational goals to improve the value of time spent and ultimately profitability

- Lead effort to broaden marketing efforts via external partners as well as internal process improvements. Contributed to developing new business opportunities with existing and future clients. Created new marketing narratives, materials and website content/engagement. - Met with perspective and existing clients to identify custom and prepackaged solutions to meet current and future needs. Lead proposal writing and estimation process. Held approval discussions to adjust expectations and ultimately win RFPs. - Exercised the art and science of scheduling available resources across many projects. Forecasted when to add to current resource pool. Orchestrated mid project resource changes to achieve new business goals, yet maintain positive client outcomes. - Lead perspective new hire candidates selection process, held interviewing rounds, made ultimate recommendation as who to hire. - Scrum Alliance certified Product Owner

- Gathered requirements for small and large solution projects, established solution architecture, translated into proposal for client approval.- Held customer on boarding sessions to define role, engage stakeholders, teach scrum-based processes and establish communication cadence. - Served as scrum master to many projects, facilitated backlog grooming, sprint planning, resource allocation and deployment coordinator. - Monitored project budgets to compare productive progress against budget burn rate. Responsible for agile change requests, resetting expectations and adjusting feature scopes to stay within budget. - Leader of two-way client communications, facilitated discussions with stakeholders of all levels, presented technical solutions to non-technical audiences from individual user stories to large scalable business platforms.

- Work internally with fellow developers, as well as creatives, and account executives to interpret clients' needs and coordinate development schedules- Create systems to promote visibility internally & externally- Streamline development process to handle projects of varying size, complexities, and platforms- Primary contact for clients' requiring support, facilitate the completion of support tasks

- Development & Maintenance of code base on client based projects according to product roadmap- Available as first line of contact with new & existing clients, ensuring product roadmap is clearly defined and on schedule- Planned out resourcing for simultaneous projects' new features and bug fixes to be completed- Established open to the public training series on modern web development stack

- Designed operations processes for food grade manufacturing facility. Trained labor team on this process and assigned floor manager. - Managed construction build out to food grade specifications. - Developed relationship with customer to establish proper quality control based on their needs.

- Took on the front line of communicating with customers regarding their repairs with updates and listen to concerns which provides a window into the concern behind the complaint. - Used database management software to manage active repairs, track inventory, and audit the repair queue to prepare team mates for success and ensure a smooth experience for customers. - Lead technicians throughout the day to focus on delivering the best possible customer experience using very clear accountability and communication.

- Delivered unparalleled customer service experience at Apple Store Genius Bar to enhance relationships and guide users into purposeful new habits for their devices. - Developed in-depth troubleshooting system to assist customers quickly and consistently.

- Worked with author to move draft of trade book to interactive electronic publication.- Provided support for and planning of a time line for project completion: breaking up project into smaller tasks, assigning tasks, providing accountability, tracking progress.

- Selected out of 200+ students to design supplemental curriculum for historically challenging Psychology course. - Helped students to understand the meaning and purpose embedded in lecture and textbook content. - Developed ability to explain ideas in multiple ways to suit students’ proficiency and needs.