Working with business stakeholders to scope migration of major media platform to new Content Management System.Analyzing and evaluating current community-facing features to improve monthly activity and referral KPIs through compelling content and user experiences.Coordinating development of integrated analytics dashboard to pull in disparate data sources to allow internal and partner users to optimize ad campaign expenses to get the best returns on investment.

Worked to create and lead a new cross-functional team focused on addressing internal and external opportunities for AdTech workflow optimization.Led daily stands, built feature roadmaps, collaborated across borders and territories to lead prioritized efforts to resolve bugs, address tech debt, and build new features.New features reduced time required to resolve workflows by 90%.One of the new Analytics features I managed addressed chronic problems from previous version[s] in order to retain over $5 million in annual recurring revenue.

Collaborated with Engineers around the world to develop next-generation machine learning solutions to track global fulfillment.

Worked directly with customers to analyze product feature holes, bugs, and opportunities.Launched second-generation dispatch software platform for Enterprise-sized Insurance customers.Coordinated Product Steering Committee meetings to prioritize initiatives and order roadmaps for three platforms.

Organized the Innovation of new features and platforms for DISH and SlingTV businesses. * Product Manager & Owner of the SlingTV app on Oculus devices. * Primary Product Manager for the launch of SlingTV Browser app (Summer of 2017). * Lead Product Manager for Roku platform. * Contributing PM for the launch of SlingTV on the Comcast hardware platform. * Coordinated the retirement of obsolete platforms.

Managed pricing, strategy, and technical solutions for our Content and Web products.Landed a multi-million-dollar international partnership to improve product revenue by 2,400% (not a typo).Trained Junior Product Managers and mentored business managers to improve product fulfillment practices.Actively managed end-user research and work flows to nimbly accommodate new business practices.

Training and coaching SMB and enterprise-level clients how to quickly and sustainably build followers and Communities of like-minded users.Accomplishments include: * Setting social marketing strategies for local non-profits * Writing marketing and social media training curriculum for enterprise end-users * Created credentialing plan to ensure scores of full-time employees are trained in social media best practices and tools * Regularly contributing to organizations' blogs * Instructing key stakeholders how, why, and when to engage in social media * Collaborating with all levels of management to build consensus in organization direction * Restructuring eCommerce and digital marketplaces for social games

Managing communications, relations, and group activities of tens of thousands of users on an internal social media platform. Trained managers, executives and end-users to improve internal and external channels to improve global brand communication and recognition. * Improved knowledge sharing, collaboration, and engagement within the company’s technology channels by 106% by scoping and launching enterprise social network. * Helped employees, interns, contractors, and more learn how to improve work productivity through social channels. * Invited to join three thought-leader councils to improve global workforce performance and social media engagement. * Presented at global corporate conferences and coached executives for improving social media and support practices within the company. * Created, improved, and refined social media metrics to measure success for internal and external channels.

Helped scope, design, build, and manage the early Social, Community, and Content features of the ConnecTV SocialTV app. * Built strategies, policies, and practices for Community growth.* Launched the closed Beta with thousands of users and grew the user base through the official App Store and web launch.* Established Customer Service, Product, and Development practices to support user interaction.* Directed Facebook integration and partnered with Facebook's Business Development representatives.* Helped create, edit, curate, and license content for TV shows across 200+ channels in 50+ markets.* Set social strategy for Facebook and Twitter branding launch, growing follower and registration rates from zero.* Wrote weekly reports using analytics from Google, Facebook, Twitter, and Apple’s App Store to improve product and marketing strategies.* Directly managed multiple Community & Content contributors.* Managed development initiatives from concept to completion as a Project Manager.* Reported to CEO and CMO.

Continued work from Slide under new Google management. Responsible for: * Forums for social games* Team of 5 high-performing Consumer Operations Strategists * Outreach on Social Networks* Loyalty program for targeted user acquisition (during paid advertisement blitz) Presented at Google's Consumer Operations 2010 offsite. All of Google's Community, Customer Service, and Content Community Managers were in attendance.* Discussed Community best-practices, growth strategies, retention, and social opportunities. * Lead Q&A during Perspectives from Google AcquisitionsAdvised on additional covert projects.

Slide creates virtual worlds where users can have fun and even make a profit. While there I worked on multiple products where I:* Managed the forums* Led an elite team of Community Managers* Launched programs to support and protect the interests of strong communities.We were acquired by Google in the Summer of 2010.

Managed a $5 million real estate portfolio in Northern California. Ensured properties were kept to company standards, scheduled vendors, coordinated timely turnovers, and supervised maintenance. Helped to rent nearly 200 units in a 3-year period.Maintained relationships with vendors while keeping upkeep costs low.Consistently provided on-call support for hundreds of residents and resolved tenant and office issues in a diplomatic, peaceful way.

Managed contributions and performance of five community managers and customer service representatives with responsibilities across four sites (GameSpot, GameFAQs, GameRankings, and SportsGamer). Set policies for site Terms of Use and moderation.• Praised by senior management for successfully directing user outreach initiatives to preserve activity and loyalty during corporate controversy. • Strengthened GameSpot Community Game Night brand to connect GameSpot editors with thousands of end users.• Collaborated with other director-level managers to provide strategy and guidance on projects including a site-wide redesign.Supervised Community Management and Customer Service for:http://www.gamespot.com/http://www.GameFAQs.com/...and more!

Addressed the needs of customers by arranging and managing interaction initiatives in North America. Managed multiple projects from concept to completion. * Scheduled and coordinated market research with more than 500 Enterprise, mid-size, and small-business customers in three countries. * Implemented new incentive programs, resulting in a 26% increase in research response. * Nourished relationships with C-level executives of customers, 3rd-party reselling organizations, and market research firms to enlist them as joint partners in Strategic Research & Development initiatives.

Created technical and developer reference material for software applications. Wrote tutorials, user guides, and installation guides for nearly a dozen applications ranging from Customer Resource Management (CRM) to Life-Cycle Management (LCM) and HR to Supply Chain Management (SCM). Ensured design and process guidelines were followed during development process.

Collaborated with design partners, internal product buyers, and exterior promotions agents to deliver quality advertising. Handled various advertising responsibilities within Mervyn's California's in-house advertising agency.