Don Joseph Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Responsibilities include but not limited to:- Managing and coaching frontline staff in business outcomes and KPI objectives, phone management and customer service- Coaching Staff One on One and providing appropriate feedback- Conducting Call Quality Monitoring and Compliance Assurances in alignment with business objectives and ASIC requirements- Utilizing Group Sales and Service Reporting Tools to increase productivity- Handling customer escalations- Performance… Show more Responsibilities include but not limited to:- Managing and coaching frontline staff in business outcomes and KPI objectives, phone management and customer service- Coaching Staff One on One and providing appropriate feedback- Conducting Call Quality Monitoring and Compliance Assurances in alignment with business objectives and ASIC requirements- Utilizing Group Sales and Service Reporting Tools to increase productivity- Handling customer escalations- Performance Management- Facilitating Sales and Process Training Sessions for new and existing staff Show less

Melbourne, Australia

• Identifies Customer needs/ initiates needs based tailored conversations• Identifies opportunities for new lending products and debt consolidation• Identifies opportunities for new products in existing department and others general and lending insurance products• Sales pipeline monitoring and building• Creating referrals from identified opportunities • Displays sound knowledge of banking products• Outbound sales and service follow up call backs

Melbourne, Australia

Outbound and Inbound Sales consultant • Outbound Cold Calling• Outbound Campaign Calling (Warm Leads)• Inbound Calls• Adhering to compliance requirements• Sales pipeline monitoring and building• Building customer rapport