Don Joy Email & Phone Number

Dubai Silicon Oasis, Dubai, AE

Plano, Texas, US

• I headed the development of AI features, boosting user engagement by 13%, and led breakthrough advancements in text-based LLMs with ChatGPT. Additionally, pioneered the selection and training of video/audio ML models.
• Leveraging the skills gained, I also directed a specialized AI team focused on voice cloning and lip-syncing to create Humanize AI and AI Avatars.
• Pioneered a patent for interactive avatar-based webpage navigation to fuel new product development.
• Played a pivotal role in crafting strategic product roadmaps alongside founders and stakeholders, ensuring our offerings remained competitive.
• My leadership extended to managing product managers and designers, overseeing the successful execution of five major product launches within budget.
• Additionally, I enhanced development efficiency and broadened our market reach by promoting collaboration between engineering and product teams and forging strategic partnerships, resulting in integrations with five.

Palo Alto, CA, US

• I led a 25-member global team in managing SaaS/On-Prem/Hybrid solutions for Workspace ONE UEM, demonstrating my capability in handling complex software solutions.
• To deepen our understanding of our customers, I built and delivered "Know Your Customer" program, fostering collaboration across departments to gather valuable insights.
• Established an OEM certification program for about 100 OEMs, which was a major success, generating approximately multi-million USD in revenue.
• I headed the development of Android Device Farm - a remote device access solution for employees and partners during the pandemic, maintaining project continuity while working remotely.
• My initiative in creating a customer experience team significantly reduced customer escalations by approximately 80%, showcasing my commitment to enhancing customer satisfaction.
• The launch of DCaaS and the implementation of a device tracker significantly halved device certification times and enhanced IT asset management.

Palo Alto, CA, US

Palo Alto, CA, US

• AirWatch by VMware was the world’s largest mobile security and enterprise mobility management (EMM) provider AirWatch was the global leader and innovator of enterprise-grade mobile security, mobile device management.
• Gathered product and marketing requirements from various sources.
• Developed functional and system design specifications for software features.
• Global product manager for Symbian platform MDM.
• Created product roadmap for S60, Symbian^3 platforms in collaboration with Nokia Finland and AirWatch R&D.
• Managed EoL and transition efforts for customers post-Symbian shutdown.

Dubai, Dubai, AE

• ePillars Systems LLC is dedicated to enhancing Information & Communication infrastructure across various industries and service sectors. From banks and financial institutions to ISPs, oil companies, educational.
• My leadership extended to the formation and expansion of a specialized technical team, which I grew from its inception to a 5-member team across India and Dubai. This team was dedicated to customer implementation and.
• As the on-site delivery lead, I successfully oversaw more than 25 infrastructure projects, adeptly coordinating the demands of on-site requirements with the efforts of our offshore team.
• I played a crucial role in collaborating with sales teams and partners, significantly contributing to RFPs, crafting compelling presentations, developing value propositions, and calculating ROI.
• I also managed budget planning and execution, showcasing my diverse skills in both the technical and commercial facets of IT solutions and project management.

Dubai, Dubai, AE

Chennai, Tamil Nadu, IN

• Clarus, a Health Enterprise Information System, comprises 30+ applications covering clinical, financial, and administrative solutions. The offshore team, known as Issue Resolution Teams, addresses client issues for.
• Coordinating with the onsite team on the support process
• Finding the root cause and guiding the development team for the fix in the product
• Weekly reporting to the top management on the performance of the support team
• Data analysis and providing the consultancy to the clients to improve their AR
• Providing post-implementation, enhancement and maintenance support to client for application.

• The company was later acquired by AntimaFX Studios Pvt. Ltd.GD.Android was a Web Application using Microsoft.net technology comprising of modules, which includes functionalities of Project Management, Scheduling, HR.
• Design and coding of modules like Managing projects, Attendance, Reporting and HR Process
• Unit Testing of the modules
• Performed Bug Fixing and follow-up testing during maintenance

Pittsford (Rochester), NY, US

Gateway computers and HP projects providing Technical support to US customers.

Pre-Degree, Physics, Chemistry, Maths

Sslc

Engineer'S Degree, Computer Science & Engineering