Coaching, developing, and managing daily operations at 15 locations in Louisiana with 30+ direct reports. Proficient at relaying corporate communications, initiatives, and expectations to store teams through daily communication and visits. Utilizing daily reporting to track core KPI’s to help train and develop teams to increase revenue, elevate customer service, and support growth. Conducted audits with each property to identify any concerns; worked with the team at each location to create an action plan to correct any issues observed. Building strong store teams through succession planning, recruiting, interviewing, and selecting new talent to ensure success and reduce turnover.

Responsible for managing the business activities and processes for 14-16 locations throughout 4 states. Essential duties include developing and managing outstanding personnel; providing exceptional customer service; delivering safe, functional, and attractive facilities; and achieving the property budget goals. Worked with the executive team to maintain preferred list of vendors and to manage capital expense projects. Conducted quarterly audits with each property to identify any concerns; worked with the team at each location to create an action plan to correct any issues observed. Oversaw the delinquent tenant processes including auctions to ensure proper state compliance with current lien laws while coaching the team to reduce delinquency rates and improve customer retention.

• Conduct weekly store visit to assess store operations and foster feedback and guidance.• Implemented district/store succession plans and organized recruitment fairs to discover talent and build stronger teams• Facilitated company roll out of WFM and new POS systems with effective training for all employees• Self-motivated and driven to achieve all goals and key performance indicators.• Completed lease evaluations for current store and site evaluations for possible new stores or relocations• Monitored P&L and controllable expenses to maximize profitability of stores• Taught and developed managers through IDP’s to ensure they were strong in business acumen and able to understand how to drive and maximize their business potential.• Drove sales through creating connections with salons, beauty schools and other beauty professionals to secure sales contracts• Supervise a 20 store district

• Moved for the company and took on underperforming district in KY that had been without DM leadership for 11 months; within 6 months had changed the negative sales trend to end the year flat with comp. Over the next 2 years I consistently surpassed sales expectations, opened 3 new locations, created a successful succession plan in each store and decreased shrink by over 50%.• Moved back to LA and managed the top volume district in the company, with 4 stores in the top 10 volumes of the company. Have successfully helped launch the new Plus line and store design in 4 stores in the district resulting in double digit increases over comp sales.• Developed a great team of leaders through implementation of an IDP (Individual Development Program) each quarter for all management levels.• Proven ability to control expenses and payroll.• Strong visual merchandising skills to ensure high standards, stores layouts and cleanliness.• Effective written and verbal communication skills with stores and company leaders.• Conduct weekly store visit to assess store operations and foster feedback and guidance.• Self-motivated and driven to achieve all goals and key performance indicators.• Supervised multi-units; store count ranged from 10-18 stores

• Relocated to highest volume store in the company for 4 years and set new sales records for the company and store.• Provided high levels of customer service to ensure satisfaction for both customers and company.• Controlled and maintained store shrink below company standard.• Recruited, developed and retained managers and associates while creating a core succession plan. Fostered a positive work environment that encouraged positive feedback and innovation.• With the fast growth of the company, aided in the development, and initial member, of a Store Opening Specialist team. Team consisted of managers throughout the company that were self-motivated leaders with expertise in visual merchandising and operations, to travel for the company and open all new stores to ensure success. Included complete store builds, training and grand opening.• Created and Maintained weekly schedules to ensure complete store coverage, customer service, visual needs and product flow.

• Customer Service representative for incoming calls and questions• Team leader in the Quality Assurance division for 1 year; supervision a team of 8-10 quality control specialist• Certified Notary Public to seal documents and complete document transfers• Aided in the implementation of flow charts and procedures to speed the custodial duties of documents• Chairman of events and schedule for “United Way” foundation with JPMorgan Chase• Scanned and digitized loans for archiving and easy access