Don Kline work email
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Don Kline personal email
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I'm Don, an experienced leader with a strong track record of delivering scalable strategic opportunities, optimizing operational performance, driving growth, and delivering customer satisfaction. As the Global Customer Relationship Center New Business Manager at Ford Motor Company, I lead strategy and implementation of innovative customer experience (CX) solutions for new products, features, and services. Combining experience across the automotive, public transportation, and music industries, my path is focused on connecting people with frictionless joy that enhances their lives and empowers their dreams.While the path to success can often be complex, my mission is simple -- create memorable, substantial, and meaningful interactions that connect people with technology, information, and each other. As a Forrester CX Certified professional, I apply design thinking and human-centered design principles to optimize the customer journey across all touch points. I have also launched and led products and services that have increased customer satisfaction and loyalty by cultivating trust, transparency, and consistent engagement. I'm always learning, and always grateful to be part of teams that have an opportunity to explore the art of the possible together.
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Founder And President8 Box MediaDetroit, Mi, Us -
Global Customer Relationship Center (Gcrc) New Business ManagerFord Motor Company Dec 2022 - PresentDearborn, Michigan, Us -
Global Customer Contact Center New Business Technology ManagerFord Motor Company Aug 2020 - Dec 2022Dearborn, Michigan, Us**Leads technical innovation, integration, and implementation to improve the customer experience as products and services progress to meet rapidly evolving needs** Global business product owner working to plan and progress new-business-specific technologies through agile work streams.
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Global Digital Self-Help Advanced Planning ManagerFord Motor Company Apr 2019 - Aug 2020Dearborn, Michigan, Us**Provided strategic and operational leadership to improve the customer experience**Leading global knowledge base development to support customers, call center agents, and dealers to support major product and service launches, while identifying emerging, "Far" technologies and trends that support key customer experience (CX) needs. Connecting with "Now/Near" planning to ensure that teams are aligned and prepared to meet rapidly evolving consumer behaviors and expectations to benefit both the front line and bottom line.
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Global Digital Community And Social Tools ManagerFord Motor Company Oct 2018 - Apr 2019Dearborn, Michigan, Us**Launched and managed new global partnerships, strategies, and tools that improved social media efficiencies, governance, monitoring, analysis, and decision-making**Directed a global social media RFQ that resulted in an improved technical solution for social media management across five regions. Led partnerships with Facebook, Instagram, YouTube, and Twitter to strengthen a sense of community and support among Ford owners.
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Global Social Media And Content Marketing Strategy ManagerFord Motor Company Sep 2016 - Oct 2018Dearborn, Michigan, Us**Cultivated and protected the Ford and Lincoln brands through improved governance and strategic oversight**Chaired Ford's Global Social Media Governance Board and provided guidance and approvals to social teams requesting new channels. Developed social media strategies for the Ford Hub; Ford's future-focused, in-store, high-tech hub in New York City. Managed Ford's Global Social Media CoE assets, while delivering strategies that led to social media efficiencies. Protected the brand through social media security measures cascaded globally, in partnership with the global office of general counsel.
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Founder And President8 Box Media Sep 2000 - Present**Composed original scores and provided music supervision and voiceovers for independent film and television projects**A classically-trained vocalist with contemporary sensibilities, I've performed around the globe in venues from Carnegie Hall and the Vatican to theatres and legendary rock clubs. I was the singer and principal songwriter in the Detroit-based electro-rock band Esion for over a decade, tour manager for UK band Jesus Jones of "Right Here, Right Now" fame, and continue to license songs for numerous films and television shows. I have a unique perspective of having worked professionally on both the creative and business sides of the music industry, and have delivered results on time and on task through work with artists like Colin Hay, Ani DiFranco, The Verve Pipe, Toad the Wet Sprocket, and Tom Paxton.
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Integrated Marketing CoordinatorAnn Arbor Area Transportation Authority (Theride) Jun 2011 - Sep 2016Ann Arbor, Mi, Us**Managed web and social media strategy and operations, and worked in leadership capacities for partnerships, brand, and service launches**Managed the organization's Facebook, Twitter, Instagram, LinkedIn, and YouTube presence. Led efforts to relaunch TheRide.org website and managed the relationship with the selected vendor, providing increased access to information and services for residents and riders. Represented the organization and industry across local, regional, and national events, and delivered highlight presentations annually at the American Public Transit Association (APTA) and Michigan Public Transit Association (MPTA) Public Relations & Marketing conferences. Collaborated with internal teams to ensure that an authentic and consistent voice was used across communication channels in traditional and digital marketing, branding, community engagement, and public relations channels. Worked in leadership capacities within industry committees at both state and national levels. -
[Consultant] Social Media Coordinator; Labor And Employment Law SectionState Bar Of Michigan May 2014 - May 2015Lansing, Mi, Us**Established and strengthened brand awareness across members and community**Provided strategic oversight and day-to-day management of the organization's social media presence; working collaboratively with Section members to promote goals and messages while maintaining and aligning with the overall State Bar of Michigan messaging and image. -
Marketing DirectorFleming Artists Jun 2006 - Jun 2011Us**Launched and managed new marketing and social media programs to support the Arts; increasing value to business, brand, artists, and audience**Launched and managed the agency’s social media marketing program for touring artists. Coordinated all internal and external communications. Designed creative marketing materials for online, print, and tradeshow advertising. Established and maintained the agency’s marketing business plan. Established operational benchmarks, budgets, and timelines to achieve measurable, sustainable growth. Planned and implemented initiatives to increase relevant traffic to B2B and B2C websites; including SMM, SEO, and SEM. Managed digital technology infrastructure, and represented the agency at marketing, music, and technology-related conferences and events. -
Business Manager, AgentMike Green & Associates Nov 2004 - May 2006Redeveloped internal operational and marketing strategies, resulting in a 100% increase in the agency’s monthly bookings and commissions in three months.Managed agency budgets and worked closely with the agency’s accountant to forecast future income and spending; maintaining a healthy balance between risk and financial responsibility.Secured performance dates for a roster of 12 artists in a 10-state territory, issued contracts and riders, managed deposits, and serviced venues with the appropriate promotional materials.Worked closely with recording artists, managers, record labels, publicists, and tour managers to ensure that bookings and organized promotional events were consistent with both short and long-term goals. Represented the agency at national and regional conferences and tradeshows.Designed press kits, tradeshow materials, electronic and direct-mail campaigns, and managed the agency’s website.
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Account ManagerCareersite Feb 2004 - Dec 2004Optimized new business opportunities by identifying customer needs, demonstrating the benefits of various company solutions, presenting proposals, closing sales, and providing ongoing support.Trained client sales and marketing teams on product solutions, providing them with effective tools to exceed revenue and customer service goals.Worked closely with internal directors and area managers to assess, test, and schedule software patches as needed, and tracked their effectiveness at solving client technical issues.Specialized in online recruitment, working with a web development team to improve Internet-based tools used by clients to retain and grow their employer and job seeker membership levels.
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Communications CoordinatorAll Music Guide Nov 1999 - Feb 2004Published writer, with artist biographies and album reviews appearing both online and in the All Music Guide reference book series.Provided comprehensive sales, marketing, promotional, and customer service support to both executive and technical teams.Primary client liaison for Borders, Barnes & Noble, Best Buy, and Trans World Entertainment; investigating, managing, and resolving product integration and data acquisition requests.Managed internal vendor relations and provided support to the executive staff; scheduled travel and meetings; and directed phone, mail, and email correspondence.
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Research AnalystDatastat Nov 1995 - Oct 1999Maintained both the data integrity and confidentiality of an extensive database of respondent data from thousands of nationwide hospital satisfaction surveys.Analyzed data sets, compiled results, and created comprehensive reports for clients.Trained and supervised a team of Research Assistants to aid in ongoing quality assurance projects.
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Local StringerMtv Networks Sep 1996 - Dec 1996New York, Ny, UsInternship with MTV Networks. Responsible for researching and reporting on the Greater Detroit area music scene.
Don Kline Skills
Don Kline Education Details
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Eastern Michigan UniversityIntegrated Marketing Communications -
Eastern Michigan UniversityMusic / Marketing
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Pioneer High School
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Pioneer High School
Frequently Asked Questions about Don Kline
What company does Don Kline work for?
Don Kline works for 8 Box Media
What is Don Kline's role at the current company?
Don Kline's current role is Founder and President.
What is Don Kline's email address?
Don Kline's email address is es****@****hoo.com
What schools did Don Kline attend?
Don Kline attended Eastern Michigan University, Eastern Michigan University, Pioneer High School, Pioneer High School.
What skills is Don Kline known for?
Don Kline has skills like Social Media Marketing, Social Media, Social Networking, Public Relations, Email Marketing, Advertising, Brand Management, New Media, Marketing Strategy, Integrated Marketing, Entertainment, Event Planning.
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