Don K. Email & Phone Number

The Voice and Telecom Manager is responsible for overseeing the design, implementation, maintenance, and support of our telecommunications systems and infrastructure. Technical background in telecommunications, excellent leadership abilities, and a customer-focused approach. In addition, hands-on expertise in managing telecommunication technologies.

Orlando, Florida, United States

Manages the team responsible for engineering of the company's telecommunications environment within a complex multi-location, multi-national and multi-vendor infrastructure. Developing, implementing, and maintaining telecommunications equipment and oversees research, evaluation and implementation of new technologies. Assisting in development of.

Orlando, Florida, United States

Currently I serve as a key member of a team managing and executing the implementation and support of Unified Communications (UC) solutions utilized by 5,000 end users, including 1,500 contact center personnel. I am responsible for configuring and deploying contact center, workforce management, quality management, and web collaboration tools, and migrating.

Milwaukee, Wisconsin, United States

During this time, I directed a telecom support team responsible for customer service, solution development, and Cisco call center system support, including a 150-seat contact center, plus hosted voice solutions for multiple external clients. I carried out pre-sales UC design and architectural support for the sales teams, developed service offerings and.

Madison, Wisconsin, United States

I oversaw the migration of a large communication platform (more than 9,500 users) to a Cisco-based UC for UW Health/UW Madison, where I planned and led the migration efforts for each client department and created all schedules. I served as the prime point of contact for call flow mapping and discovery, and I provided cutover support and IP telephony.

Waukesha, Wisconsin, United States

For this company, I designed and implemented UC, network, and telecom solutions for manufacturing and healthcare organizations. I coordinated client and vendor teams on projects, planned and led complete project life cycles, identified needs, and developed custom solutions. My responsibilities included administering budgets and managing vendor.

Greater Milwaukee Area

In this role, I led sales engineering, solution architecting, and process improvement for enterprise-class customers, including global corporations in multiple business verticals. I developed solutions to meet client needs, identified telecom and network issues for customers, and actively participated in sales presentations.Selected Accomplishments:☛.

Oconomowoc, Wisconsin, United States

This position involved designing UC solutions for customers in various verticals. I held responsibility for pre-sales engineering and sales support of hardware and services.Selected Accomplishments:☛ Completed implementations as large as 5,000 end users.☛ Met or exceeded all goals and added revenue by winning several key accounts.

Milwaukee, Wisconsin, United States

I designed UC systems and supported sales efforts for teams in multiple locations. I determined customer needs, prepared and delivered presentations, and selected products for implementation. Also, I supervised a staff of 2.Selected Accomplishments:☛ Created a UC sales and implementation methodology adopted company-wide.☛ Tripled the account base through.

Provide business consulting services around communications management. Consulting services included harnessing and understanding of the client’s business needs and making process and / or solution recommendations focused on resolving business needs. Develop process and support methodologies for cost effective and quality voice implementation services.Key.