Donald L. Email & Phone Number

Bellevue, Wa, Us

Menlo Park, Ca, Us

CONFIDENTIAL QualiTest/QAnalyst AI Video Data Capture Remote/Work-At-Home Image/Video Data Capture/Training Contract Project for unreleased Beta Orion / Ray-Ban AR glasses and Oculus Quest 3s just announced at Meta Connect Conference on 9/25/2024:

* Streamlined Operations, Purchasing & Inventory Control w/ Best Practice Process Re-Engr. & Documentations (for future franchise expansion)* Increased Sales with Guerilla Marketing, Affinity Group Marketing & Relationship Sales & Marketing at local Trade Shows, STEM & Science Fairs Marketing at Partner Public Schools * QA Strategy, Planning & Testing for "Edomo", a VR "Puppeteering" Software App. for teaching "Digital Story Telling"* Teaching 21st Century "Jobs of the Future" Skills such as PC Foundation, Python, AI, ML, Collaboration, Team Work, Design Thinking, Creative Problem Solving Skills, E.Q., Public Speaking (I was responsible for putting A (Art) into STEM = STEaM courses) to PreK-12 students in Project-Based AfterSchool STEaM CLUB & Summer Camp Programs (Investigator/Designer/Maker/Developer Tracks) such as: * A.I. Digital Arts (StoryBoard, Photography, Videography, Movie Making, Digital Music, etc.) using Adobe LightRoom, PhotoMix, Apple iMovie, and VR StoryTelling (using a Copyrighted/Proprietary Puppeteering VR Software titled, "Edomo") * 3D Design, 3D Modeling, 3D Animation & 3D Printing using TinkerCAD & Adobe CC * Web Design, Game Design & Programming (Tynker, Scratch, Roblox, LUA, Javascript, C#.Net, C++, etc.) * Wonder Dash & Dot, VEX IQ / EDR Competition Robotics & Drone Programming * Science Labs (Ecological/Environmental Science Labs & Experiments, Sustainability & Permaculture, City of the Future, etc.)● CRM, Social Media Marketing; eMail Marketing w/ MailChimp; Events Marketing; SEO/SEM/Google Adwords Analytics; Business & Growth Strategies; New Business Development* Risk Analysis & Mitigation* Projects Management using Slack, Trello, CPM (Critical Path Method) and PERT* Instructional Design (currently researching and investigating A.I., MineCraft MOD, Drone Pilot Certification Courses, etc.)* KPI & Metrics Design (Business Process Improvement & Classroom Management with ClassDojo, etc.)

Completed Python Programming Certificate with coursework in A.I., M.L., Robotics, AWS Cloud Architecture, C++; PLUS ChatGPT Mastery & AI Art Academy courses on Stable Diffusion, MidJourney & Dall-E outside of B.C.Python Programming Certificate of Achievement (completed Spring 2024)The certificate in Python Programming prepares students for entry-level positions as programmers with companies using Python programming language and its related libraries. Students completing the certificate can design, test, and debug programs, understand object-oriented programming and the software development life cycle; work in a team environment and independently solve problems.Learning OutcomesCertificate recipients should possess the skills & abilities described below:Write, compile, debug and execute well-engineered and maintainable programs that effectively meet the application requirementsUse classes to encapsulate business logic functionality in creating an N-tier application structureExplain and apply the principles of popular Python LibrariesExplain and apply the necessary processes, tools, and skills used in the systems analysis and system design phases of a projectPrepare professional documentation and reportsProgram Details: https://www2.bellevuecollege.edu/legal/gedisclosure/introductory-net-programming.pdfhttps://catalog.bellevuecollege.edu/preview_program.php?catoid=9&poid=2253Core Coursework:BUSIT 103 - SQL Fundamentals 5 CRCMST 250 - Communication in a Diverse Workplace 5 CRENGL& 101 - English Composition I 5 CRENGL& 235 - Technical Writing 5 CRPROG 108 - Introduction to Python Programming 5 CRPROG 128 - Object Oriented Programming with Python 5 CRPROG 160 - Systems Analysis & Design 5 CRROBAI 101 - Intro to Robotics & Artificial Intelligence 5 CRROBAI 240 - Programming for Machine Learning 5 CRElectives:IT 231 - Introduction to Cloud Architecture (AWS Academy Cloud Practitioner Certificate Prep.)DEV 111 - Introduction to C++ Programming

🤖👨‍💻Participant in A.I. Hackathon on March 26th, 2023 at Surf Incubator sponsored by LeanerStartup🤖👨‍💻Along with 2 other Teammates, created a Proof-Of-Concept Prototype Business Plan for an A.I. Based S.a.a.S. subscription model of Stock Alert Service using 17 Technical Indicators based on a historical dataset with Risk/Reward Ratio🤖👨‍💻Tested out Open A.I. ChatGPT v. 4.0 Beta, MidJourney, Stable Diffusion v. 1.0, v. 1.5 and v. 2.1 and ControlNet Generative A.I. Text-To-Image photo-realistic photo generating software🤖👨‍💻Photo Album @ https://m.facebook.com/story.php?story_fbid=pfbid02swhJQQdhisRf8LiFY8VzpJaTSPHLDfQayfy5zYkyvPkFkQ3cHCYxoLDrCcMpUiJSl&id=1163514517&mibextid=Nif5oz

Seattle, Wa, Us

* Practiced and live Amazon's 16 Leadership principles with "Customer Obsession" being #1* Improved Customer Experience with my High EQ personality, empathy, active listening skills; and practiced Amazon's Award-Winning Sales & Customer e-Training Techniques such as S.M.A.R.T. (Smile, Meet, Ask, Respond, Thank You)* Cited by multiple regular customers with excellent customer service, empathy & High E.Q. (Emotional Quotient) at Amazon Fresh Retail Store with regular customers whom I know by name; asked for me specifically by name & only wanted me to serve them.* Value-added my personal "High Touch" Human Experience and "High E.Q." (Emotional Quotient) w/ empathy into the impersonal High Tech. "Just Walk Out" Technology & Amazon One Biometric Palm Scan & QR Code Scan Cashierless Check Out System w/ over 800 Cameras & Shelf Sensors* Overcome sales objections; upselling alternative products from Whole Foods 365 line, Prime Memberships & Credit Cards* Made small talks to build rapport w/ regular customers for repeat sales; and received many Feedback on Products, Services & Bugs in Online Web Ordering System which I suggested to management; and resulted in improvements to hot bar menus; extending operating hours, more efficiencies & changes to S.O.P. (Standard Operating Procedures) status quo.* Took on multiple leadership roles including Zone Leads' jobs and tasks in running a retail store beyond job description & worked overtime when store was constantly short staffed before hours were cut & hiring froze with all Zone Lead middle management positions eliminated during company re-organization with staff downsizing.* Improved Inventory Control Management; Sales & Customer Services; Streamlined and Re-Engineered Processes with many of my ideas and suggestions for improvement * Exceeded groceries and merchandise pick rate quota at Amazon Prime Fulfillment Warehouse* Completed Amazon's Diversity, Equity and Inclusion; Retail Sales & Customer Service e-Training

* Successfully conducted thousands of both discrete (covert) undercover and revealed (overt) Product, Sales Process/Techniques, Sales Promotion, and Customer Service Quality Assurance Audits, Pricing Audits, Service, Legal & Corporate Compliance Checks, Inspection and Audits for Loss Prevention and Employee Theft as a Certified Mystery/Secret Shopper/Auditor and as Customer Advocate for MSPA Member Businesses and others. * Provided detailed reports and invaluable feedback for Management and Executives including suggestions and recommendations for improving Customer Service, User Experience, Product/Service Quality, Sales Process/Techniques, Employee Knowledge Assessment/Training, Product/Service Delivery Process, Corporate Procedures / Guidelines, Legal Compliance and Disclosures, Competitor and Business Intelligence, Competitive Pricing and other Quality Assurance KPI (Key Performance Indicator) Feedback. * Served as Secret Eyes and Ears for Management and Executives on Product & Customer Service QA, Customer Satisfaction, Sales Process, Theft & Loss Prevention, Employee Theft, Corporate Policies & Legal Compliance and both for the following Industries, Consumer Retail and Service, Electronics, Groceries Chains, Food Service, Restaurants (from Fast Food Franchise Chains to High End Dining), Luxury Designer Brands, Jewelry, Apparel, Sporting Goods, Retail Department Store Chains; Automotive and Tires Sales and Service; Banking, Investment Services, Brokerages, Pay Day Loan Centers, Test Administration Centers, Parking Garages, Home Improvement such as Kitchen and Bath Remodeling, Lighting; Home Services such as Garage Doors Installation/Repair, Roofing Repair/Replacement; Furniture, Blinds, Windows Replacement, etc. ; Entertainment and Hospitality Industries such as Theater Chains, Concession Services, Bars, Night Clubs, Hotels, Casinos, Amusement Parks, Zoo, Aquariums, Golf Courses, Bowling Alleys, Gaming Arcades, etc.; E-Commerce Websites, and Mobile Apps, etc

• Improved accuracy of Google Maps “My Location” and “Google Search” for better User Experience by better contextualizing queries via "Ground Truth" scans of data signal collection (Wi-Fi, Bluetooth, Cell Towers, etc.)• Conduct Onsite Field Location Surveys, scan Wi-Fi and Bluetooth signals, collect and categorize “Ground Truth” GPS Map Data at local businesses via QuickSilver Mobile App to ensure quality and accurate searches from Google.com, Google Maps, and Google Earth at various major metropolitan cities across the United States.• Edit Google Map Pin Drops; Report and file bugs on QuickSilver Mobile App.; suggest new features to developers; and document tips and short-cut suggestions for other Field Data Collection Technicians for process improvement and re-engineering.• Traveled to over 70 Businesses Per Day to collect Ground Truth and Correlation GPS Data in Greater Seattle, and outlying Puget Sound Island areas including Keyport, Bainbridge Island, Squim, Bremerton; and Las Vegas.

* International Language Localization, Certification and Functional Testing of Confidential Unreleased BETA Widows 10, XBOX 360, XBOX One Console and XBOX Live AAA Title Games; MMO, RPG, Kinect, Single Player and Multi-player Games Software, XBOX Live Online Game Hub Apps., Media Apps., DLCs (DownLoadable Contents), and Games Hardware using proven Best Practice QA Processes and Root Cause Failure Mode Analysis

* Digital Media Arts Portfolio @ https://www.DragonCentury.com* High Tech and High Touch, Multi-Lingual, Multi-Dimensional 5-D Web/Mobile/Cartoon/Game Art, AR (Augmented Reality), MR (Mixed Reality), VR (Virtual Reality), Game Design, and Contemporary 2D/3D Animation/Motion Graphics/Game/Web/Logo/UX Design Concepts using Autodesk Maya & Mudbox, Unity 3D Game Engine & PlayMaker Plugin, Adobe Creative Cloud CC Suites such as AfterEffects, Illustrator, Photoshop, Premiere, Audition, etc.; Film and Video Produciton, Editing and Composition* Designed a 3-D AR/XR Martial Arts Genres First-Person Role-Playing Licensed Game Concept Project Proposal based on Bruce Lee's last unfinished film, "Game of Death", using Microsoft Hololens AR or Windows XR and "Smart Clothing" Wearable Computing Technologies with ExoSkeleton Haptic BioFeedback Vibration Sensors. Prezi slides @ http://prezi.com/f_xjz-jiyevp/* Produced, filmed, composed, and edited a Music Montage YouTube Music video titled 'Water Spirit" at Seattle Waterfront and a YouTube Interview Documentary for Seattle WuShu Center and "UFO and Aliens Invade Bellevue College" Video Short, published at FilmFreeWay.com and screened at the 1st Annual Bellevue College Animation & Film Festival on May 12, 2016. https://www.youtube.com/channel/UC0FrWxjtLm62M4Ld5rZnnZQ* Volunteer Photographer and Videographer for Seafair Chinatown Parade, Local Fashion Shows, NW WuShu Academy, Seattle WuShu Center, U.W. Husky WuShu Team at Sakura-Con (NW Anime Convention) that raised over $41,000 for Children's Make-A-Wish Foundation in 2015 and T.B.D. in 2016* Volunteer Photographer and Videographer for NW WuShu Academy at Seattle International Martial Arts Championships 2013-2015 that raised over $60,000 total so far for Non-Profit Charities such as Seattle Children's Hospital, Kin On Nursing Home, and CISC (a United Way Agency)* Creator & Administrator of Digital Media Arts Community FB Page @ https://www.facebook.com/DMACommunities

* Project Manager for multiple IT Projects* Associate of Arts in Digital Media Arts earned in April, 2018 from Bellevue College, Bellevue, WA* Researched Top-Ranking Android-based Mobile Games on Google Play Store* Designed Graphics, translated and localized Powerpoint Presentation Slides for an AR/VR Live TV Sports Motion-Sensing Game (with Ping Pong, Billiards, Tai Chi, etc.) using Motion-Sensing hardware and Live TV, similar to Microsoft XBOX LIVE Kinect Fitness for a startup company based in China.* Worked on developing and publishing a UNITY 3D Tank Web-based and Mobile Game* Designed a 3-D AR Martial Arts Genres First-Person Role-Playing Licensed Game Concept Project Proposal based on Bruce Lee's last unfinished film, "Game of Death", using Microsoft Hololens Augmented Reality and "Smart Clothing" Wearable Computing Technologies with ExoSkeleton Haptic BioFeedback Vibration Sensors. Prezi slides @ http://prezi.com/f_xjz-jiyevp/* Attended Seattle AR/VR Hackathons as a spectator / researcher* Active Member of Seattle/Eastide AR/VR, Unity 3D Users Group, LearnUX and IxDA Facebook Groups and Meetups* Completed "Amazon Alexa EchoDot Gaming Workshop" Developer Skills with Color Changing ECHO DOT BUTTONS Games and published on GitHub as attendee of Global UX Conference 2018* Completed "Turning Your Ideas into VR" Workshop taught by legendary Kunitake Aoki, Artist and Designer of the "Hedge Hog" Character in Nintendo "Sonic" and "Mario VS. Donkey Kong" Video Games and published a "Pyramid Block Throwing" HTC Vive VR Game that interacts with HTC Vive VR Hand Sensors.* Creator & Administrator of Digital Media Arts Community FB Page @ https://www.facebook.com/DMACommunities* Remote e-Learning and Collaboration using CANVAS at Bellevue College

o Consult with CEO, Founder and President, PM and Developers to create Test Plan, define Test Scope and Test Strategy with Risk-Based Testing, STRIDE security threat modeling; create and write test cases from Use Cases, User Stories, Balsamiq Mockup UI Design Drawings, and Business Requirements; and executed Test Plan with Combinatory Analysis, Equivalence Class Partitioning, Functional Test Matrix and Cross-Browser Test Matrix with Sec.508.gov & W3C WCAG 2.0 (Web Content Accessibility Guidelines V. 2.0); Researched Atlassin CONFLUENCE, JENKINS CI/CD (Continuous Integration/Continuous Delivery) Software; JIRA Bug Database Administrator. Bug Regression Testing * Beta Test Coordinator @ Bellevue College

White Marsh, Md, Us

Was invited and recruited by the world's most trusted Test Administration Authority (for Microsoft, Cisco, Adobe, Amazon AWS and other Technical Professional Certification Exams) for a Part-Time Temporary Contract Project as a SME (Subject Matter Expert) Consultant and Judge reviewing and rating exam questions and multiple choice answers for correctness and accuracy for DSST (United States Department of Defense's Defense Activity for Non-Traditional Education Support) for "Computing and Information Technology" subjects along with other S.T.E.M. Subject Matter Experts and Educators from across the U.S.A. DSST (formerly DANTES Subject Standardized Tests) are credit-by-examination tests originated by the United States Department of Defense's Defense Activity for Non-Traditional Education Support (DANTES) program. The program is an extensive series of 30+ examinations in college subject areas that are comparable to the final or end-of-course examinations in undergraduate college courses. These tests are frequently used in conjunction with CLEP (College Level Examination Program) tests by students pursuing college degrees in non-traditional formats. Whereas CLEP tests are almost exclusively used for lower level credit at regionally accredited institutions, DSST's are available for both upper and lower level credit. Prometric administers Internet-based versions of DSSTs under contract with the Defense Department (for military personnel) or on a fee basis (for civilians). Source: https://en.wikipedia.org/wiki/DSST_(standardized_test)

* Enhanced QoE, QoS, User Experience; improved processes & assured overall quality of many of Microsoft’s shipped products; reduced risks, sped up time-to-market, cut development costs by identifying software defects early on in SDLC via Manual Black Box and White Box Automation Debugging and Root Cause Analysis Testing from Alpha, Beta to RTM with the following types of Tests: Ad-Hoc, Exploratory, BAT, BVT, Code Coverage, Smoke, QoS, QoE, UX, QFE (Quick HotFix & Sustained Engr.); Regression, Localization, Globalization, Internationalization, Culture, Pseudo Loc, Component, Integration, Systems, Security, Error Handling, Accessibility, Usability, Stress, Load, Performance, Application Compatibility, UI, End-To-End Functional; Test Planning & Execution; authored and automated test setup with batch file and PowerShell scripts.* Skype for Business / LYNC Server Media Services (2014 to 2015) * Windows Embedded for Automotive (2012 to 2013) Ford SYNC II Infotainment Systems (Connected Car UX Test Team). Rated as Top Performer and led Entertainment UX Team.* Office Int'l Software Localization Tools Test Team (2011 to 2012) (Fabric UAT Test Farm Setup & Deployment; Owned Leaf MSI Setup & Upgrade Feature Sets; E2E Testing. Test Lead for Offshore Team* eHome Windows Media Center Devices Performance & Stress Test Team; eHome Windows Media Center Edition User Experience Test Execution Team (2005 to 2008).* eBusiness Process & Integration Operations Test Team (BizTalk, Commerce Server, and Host Integration Server) -- (2004). * Microsoft Press Certification & Training Division (2003) Windows 2003 Network Admin. Courseware Chinese localization test with Microsoft Virtual Server (Hyper-V predecessor) * Digital Media Division – Windows Media Player Networking Test Team (Rated as Top Performer in team of 5) and Windows Media Services Sustained Engineering Test Team (1999-2002)* Windows 95 -- Network Apps. Compatibility Test Team (1994-1995)

Bellevue, Wa, Us

o Recipient of Federal American Recovery Reinvestment Act (ARRA) Worker Investment Act (WIA) Worker Re-Training Granto Completed ITIL V3 and MCTS (Windows Server 2008 and Windows 7) Certifications Training & Passed All 3 Certification Examso Completed Web Development using Visual Studio 2010, C# and ASP.Net 4.0 Microsoft Official Curriculum (MOC) Courseo Passed 4 out of 10 Domains so far in CISSP exam including perfect score of 100% on Security Design & Architecture, 80% on Telecommunications & Networking Security, 80% on Physical (Environmental) Security, and 70% on Cryptographyo Training currently in progress for CISSP (Certified Information Systems Security Professional) o Microsoft Windows Azure Cloud Computing PaaS (Platform as a Service) Focus Group ParticipantSKILLS: PowerShell, Web Programming with C#.Net, ASP.Net and .Net Framework 4.0 with Visual Studio 2010 / Express / Windows Phone, Windows 7 & 2008 Installation / Configuration / Deployment / Troubleshooting / Administration, I.T. Infrastructure Library / Documentation / Service Management / Change Management / Risk Analysis, White Hat Hacking / Penetration Testing , Network Security / SOX Law Compliance / Governance / Policies and Procedures, Information Security and Risk Management, Access Control, Security Architecture and Design, Physical and Environmental Security, Telecommunications and Network Security, Intrusion Prevention, Cryptography, Business Continuity & Disaster Recovery Strategy, Planning & ImplementationTECHNOLOGY: Windows 7 & 2008 (Installation & Configuration of Hyper-V, DNS, Active Directory, IIS 7, VPN, RIS, RAS, Radius Server, etc.), ITIL V.3.0 Foundation, PowerShell, Visual Studio 2010 TFS / Platform Builder, HTML 5.0, CSS 3.0, JavaScript, JQuery C#.Net, ASP.Net, MVC 2, WCF, SliverLight, LINQ and .Net Framework 4.0, Windows Azure Cloud Computing Focus Group Participant, SmartPhones: Android, HTC Sense, Apple iOS, Windows Phone SDK & Kinect SDKs

Seattle, Wa, Us

 Remotely managed an offshore test team of 5 System Test Engineers and 1 Offshore Test Lead located in Shenzen, China onsite at Expedia headquarters and reported to Director of Release Engineering and Engagement Manager. Improved Server Farm Test Environments' reliability and uptime from <70% to near 100% by coordinating and executing manual E-Commerce, Automated BVT (Build Verification Tests) and RISK-BASED regression testing using ROOT CAUSE ANALYSIS on behalf of 10 different Line of Business Test Teams (Hotels, Air, Cruises, Car Rental, Excursions, Transportation, etc.) on daily and monthly RTW releases on Pre-Production Microsoft IIS/SQL/Windows Server Web Farms under an in-house Test Harness developed with C#.Net Improved Expedia's GSI (Global Sourcing Initiative) Offshore China Systems Test Team Utilization from ~50% to near 100% by remotely managing, training, mentoring, and motivating offshore China team of 5 Systems Test Engineers to peak performance; streamlining workflow; creating and clearly defining team vision, mission statement, SOW, SLA, WBS, work estimation, quarterly and annual goals, KPI performance metrics, weekly dashboard reports, quarterly and annual performance reviews; PMO Dashboard & Sharepoint Server admin., Clarity Time/Labor Tracking, etc.Improved Wiki Documentation, Automated Test Scripts, Automation Test Framework, Anthill Pro Automated Build & Deploy, Raid Bug Database Tracking Templates / Excel Spreadsheet Test Matrices, SQL Reporting Services Reports, Workflow Processes, and all Project Deliverables with industry's SDLC Best Practices and SEI-CMMI Level-5 Engineering Excellence Standards. Enhanced User Experience and quality of Expedia.* US & global international localized websites worldwide by leading Offshore Systems Test Team in executing thousands of automated and manual BVT test cases daily and identifying critical software defects early on in the SDLC cycle on behalf of 10 different onshore LOB Test Teams.

* Consistently exceeded Sales Quota and was awarded as one of the Top Sales Consultants in Washington State territory with a free PC as a prize; and was flown to Austin, Texas headquarter with full hotel accommodations to receive an honorary award and a plague at a National Award Ceremony for a Startup Global E-Commerce Company that offers Personal Computers, Peripherals, Accessories, Onsite Computer Consulting Services (similar to Best Buy's GeekSquad), and Microsoft Professional Certification e-Learning Online Courses founded by former executives of Dell Computers, Inc.

Seattle, Washington, Us

* Managed Y2K testing project for Building Security Access Control Software System of Fremont Town Center Building Headquarter and completed project on-time and under budget. * Worked with Cassi-Rusco Cardkey Access Control Security System Vendor to stage software simulation of hardware and firmware to assess Y2K risks and executed clock rollover test scenarios* Maintained and Updated Test Plan, Executed Test Cases, Analyzed Test Results and Documented Test Report* Researched, analyzed, assessed and documented Y2K risks of E-commerce website at www.gettyone.com running on Windows NT 4.0, IIS, and Site Server * Assisted in moving of entire physical L.A.N./W.A.N. after company acquisition of PhotoDisc: Testing Hub Concentrator and cable drops; setup Antivirus software and configured desktop PCs

* IT Project Lead for a successful Server Load Balancing project involving cross-server User Accounts Migration for ~250 Novell LAN users. Programmed and authored CMD Scripts using NetWare PowerTools to facilitate Automation of Repetitive Tasks.* Primary Network Administrator for a 250 User Novell Netware Ethernet L.A.N. under a heterogeneous Novell, Unix, and Windows NT W.A.N. environment. Disaster Recovery and Server Troubleshooting. Daily Onsite and Weekly Offsite Data Backup/Restore/Archival Responsibilities. Managed Help Desk at 4th Ave. & Spokane Electrical Station. Worked with Central Help Desk remotely to resolve local Help Desk trouble tickets. * Assisted in Planning, Implementation, Deployment, and Roll-out of Windows95 upgrade to over 1,200 desktop PCs at Seattle City Light Utility as One of Twelve Members of the Server Administration Division of Information Technology Department and managed Help Desk on-site at City of Seattle / City Light Utility Electrical Services Division.

* Reseller of Dial-Up Internet Access, High Speed ADSL, DSL, T-1 High Speed Internet, and Server-Co Location Services to many clients in Greater Seattle area for one of the Top-Rated and Pioneering Internet Service Provider in the Puget Sound Area with international customers and clients* Consistently exceeded Sales Quota and earned Residual Income as one of top Sales Representatives/Consultant at Compass Communication, Inc. (a Top-Rated and Pioneering Internet Service Provider in Puget Sound with international customers and clients* Reseller of Pre-Paid Phone Cards, 800 Phone Numbers, Local Long Distance Telecom Services for other network marketing companies (N'Touch, Apex Datacom, etc.)* Guerilla Marketing, Affinity Group Marketing, Network Marketing & Relationship Sales & Marketing of Health and Wellness Consumable Products for Multi-Level Marketing (MLM) Companies such as FreeLife Himalayan Goji Juice, Amway/QuickStar, etc.

* Taught and delivered Novell Netware Network Administration, Microsoft Office courses to Small Businesses* Organized and delivered Workshops on Introduction to Internet, Chinese Word Processing, etc. Computer topics

Armonk, New York, Ny, Us

* Created and implemented "PC Tune-up & Maintenance" Program Initiative to cut IT TCO; reduced downtime and increased productivity for all corporate employees * Designed Corporate I.S. Forms, Operation policies & procedures, LAN User's Guide, End-User Customer Satisfaction Survey* Organized and maintained software library, licenses, and equipment asset inventory; Documented Network Trouble Log * Daily Data Backup, Restore and Archival Responsibilities * PC & Network Equipment Research, Evaluation & Purchasing; Supervised Service Contractors and Vendors * Managed Corporate Help Desk and act as backup I.S. Manager in charge of daily administration of Corporate I.S.'s L.A.N. & W.A.N. of 4 Novell Netware fileservers and 100 Microsoft Windows Desktop Workstations with 56Kbps leased line on DSU/CSU modem & router with remote networked printers, print servers, CD-ROM server* Traveled to various cities across U.S. to setup, deploy, and configure turn-key software training classrooms and satellite sales office LANs during nationwide expansion

* Hand assembled, serviced, troubleshot, upgrade and maintained custom private label "Master Computer" brand of IBM-Compatible PC's, peripherals, accessories, equipment and Local/Wide Area Networks for retail and wholesale sales and delivery to King County Government and Small Business Customers in Northwest Puget Sound area* Technical Support by phone and on-site at customers locations according to Maintenance and Service Level Agreements (SLAs)* Design, install, service, and support Local Area and Wide Area Networks using Novell Netware Networking Software*

* Oversaw growth and expansion of company's Novell NetWare Local Area Network from 20 to 100 employees* Managed corporate help desk: software, hardware and network troubleshooting* Purchase acquisition, selection, price negotiation, recommendation, and evaluation of PCs, PC accessories, Printers, Servers, Data Backup, Network, and Network Cabling equipment* Maintained software licensing, software library and hardware inventory* Daily server data backup and restore responsibilities* Supervised outsourced contractors and vendors for computer rental; computers & server service & consulting; facility network data cabling; service/maintenance/repair under Service Contracts and Service Level Agreements* Vendor and Outsourcing relationship management * Mentored System Support Specialist

Bachelor Of Science, Computer Science

Python Programming Certificate, Digital Media Arts Associate Degree, Mobile Technologies Certificate, Ste Continued Ed: Python, Ai, Ml, Robotics, Aws Cloud, Mobile Tech., C#.Net, Web Dev., Project Mgmt

Computer Science, Computer Science

High School Diploma

Bachelor'S Degree, Computer Science