Don Lesher Email and Phone Number
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CAREER ACCOMPLISHMENTS• Implementation of 20+ new accounts integrating people, process and technology• Six Sigma project resulting in 30% accuracy improvements and cost savings of $2+ million• Cost reduction of $236,000 in restructured transportation plan• Solved a to $250 million cost risk (government compliance) issue• Developed a secure package receiving process for the US Congress • Implemented a $1.5 million Oracle-based application and $2.3 million build-out with 100+ staff Specialties:• Regional Operations• Reduce Costs• Design Metrics, Standards and Best Practices• Create Labor and Workflow models• Lead Six Sigma Improvement Teams• Business Services Black-Belt Six Sigma Experience• Integrate people, process and technology• Application development• Analytic sales support• Project Management and Implementation• Data and business analysis• Document Management• Fleet Management• Internal distribution network design
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Benefit Consultant For Small Business And IndividualsThe Insurance Hub Jun 2016 - PresentFor the expected, the unexpected and everything in between.The Insurance Hub was created to Provide Professional “Old Fashion” Customer Service for all of our clients. Over the years, we have fined tuned our clients customer service based on our clients’ needs.Our professional insurance advisors have been equipped with the tools of the 21st century tools to meet your busy lifestyle. Whether you require the “Old Fashion” sit down in your home or want to discuss your options over the phone or even via video conferencing, we are ready to assist you based on your needs and your busy schedules.As Independent Professional Advisors, we have your best interest in mind. Things change from year to year and even day to day. With that perspective, the Insurance Hub offers knowledge and expertise that benefits our clients not only now, but in the years to come.We believe in customizing our clients’ portfolio. No more putting a square peg in a round hole. We provide solutions that fit.
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Employer Benefit Consultant As An Independent Representative Of AflacAflac Aug 2014 - PresentColumbus, Ga, UsWe directly protect individual policy holders and their families in the event of illness and/or injury. Monies go directly to them, not to a doctor, hospital or other medical provider. Our customers have a host of other daily expenses that become impacted by these illnesses or injuries. Aflac offers peace of mind to these, our customers because they will know that Aflac provides them resources to attend to their loved ones in need of healing and recovery. Major medical gives access to healers but not resources to live that life. Otherwise we would not have 60% of bankruptcies that include the factors of medical expenses. Of those bankruptcies, 75% had major medical policies. Aflac places its energies on the patient and her/his family and works to mitigate against the financial impact that drains the patient’s livelihood. -
ConsultantTransanalytic Jan 2009 - PresentPersonal Consulting Business to both small and Fortune 500 companies. Focus is on process improvement, process failure root cause analysis, use of best practice and mitigation steps to prevent future failures.Accomplishments Solved a $250 million customer business process issue – Fannie Mae – provided a road map to prevent short and long term repeat process failures of a government compliance issue and loss of other capital; Consulted Tampa Hospital on process change strategy with ramped up monthly metric targets for upfront collections resulting in 120% improvement month over month between baseline and current. * Analyzed regional distribution and inbound mail practices against best practices and bench-marking exercise for a large financial institution in the DC and Dallas markets; trained on use of logistics application for decision support
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ConsultantAtlantic Partners Jan 2007 - Dec 2008Boca Raton, Florida, UsFulfilled roles as Partner/Corporate Executive/ Consultant; directly involved in writing proposals, service agreements, Findings Documents, analysis and final recommendations; Specific responsibilities vary by engagement from Project Manager -> Assistant Consultant -> performing a quality review at tollgates; Below are sample customer projects:* Cost reduction in transportation costs of $236,000 or 46% * Created an upfront collections semi-automated tracking tool for Adventist Midwest Healthcare's four hospitals; Tracks individual performance in a dash-board display; * Business Continuity Plans;* Restructure the internal distribution of inbound mail, conversion to imaging, package receipt and deliver, chain of custody issues * Created a pricing calculators, expense calculators, dash boards, reports, etc., in Xcelcius, -
Solution Design ConsultantPitney Bowes Management Services Jun 2001 - Dec 2006Provided pre/post and direct Sales Support - met with customers, conducted on-site analysis, reported on "Findings," recommendations and/or created solutions; wrote formal documents, proposals or reports as required; * Principal architect of secure package delivery solution for both US Houses of Congress, and the Library of Congress; > Implemented $1.5 million Oracle-based application, $2-$3 million bio-C3 facility build-out and 100+ staff; > Created ability to track each package's path, real and post time, through its security profile;* Implemented an Imaging solution with team; resulted in a redesign of proposed solution at an annual revenue of $5+ million;* Completed Six Sigma Black Belt project to improve the accuracy of the Master Asset List (10,000 copiers/multi-function devices/printers); Created a semi-automated form that captured required data; Enabled the Asset Team to recover/reduce $2+ million in service costs;
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Area Operations ManagerDanka Services International 1998 - 2001Managed 10 accounts in Chicago and Cincinnati markets with annual revenue of $3.5 million and over 40 staff;* Implemented 4 new accounts in 1 year; completed most within a 30-45 day window; yet resulting in 96% customer satisfaction, multi-year contract renewals and expanded services;* Installed 3 Kodak DigiPrint printers for a monthly volume of 24 million impressions to generate annual health insurance guides and provider directories. Included Objectflune software or producing insurance cards.* Lead contract negotiations for service renewal and new 150 copier fleet for Loyola University of Chicago;
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Manager, Field OperationsFacilities Management & Consulting, Inc. Mar 1992 - Jun 1998Managed over 10 “out-sourced” accounts and 20 staff in Chicago and Kansas City incorporating all services; wrote procedure and training manuals, standardized systems and procedures; automated reporting functions; established standards of performance and reporting systems and metrics;- FDIC – Re-engineered the process and wrote database to track FDIC’s Kansas City Region agent assignments to financial banks and institutions incorporating daily reassignments due to visitation of field agents; Resulted in a 150% speed increase of transferring switchboard phone calls and reducing time on the phone by an average of 6 minutes per call;- Installed, designed systems and procedures, created and established quality metrics and reporting for Sears Tower High Rise Messenger Services.- Major player in account growth from 2 to 19 accounts in 5 years; Turned around 3 accounts to operational integrity resulting in early contract renewal and expanded operations;
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Supervisor, Office ServicesSquare D Company 1988 - 1992Department head with budget and staff responsibilities for Office Services; handled a variety of support services from purchasing of non-MRO materials (computers & peripherals, Office supplies, forms & envelope inventory and other paper products), Shipping, Receiving, PO process, mail and limousine services.
Don Lesher Skills
Don Lesher Education Details
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Kaplan UniversityBusiness Intelligence Specialization -
Kaplan UniversityInformation Technology Business Inteligence
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Villanova UniversityLean Six Sigma Black Belt
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Loyola University ChicagoPhilosophy / Theology
Frequently Asked Questions about Don Lesher
What company does Don Lesher work for?
Don Lesher works for The Insurance Hub
What is Don Lesher's role at the current company?
Don Lesher's current role is Benefit Consultant for Small Business and Individuals.
What is Don Lesher's email address?
Don Lesher's email address is do****@****bal.net
What is Don Lesher's direct phone number?
Don Lesher's direct phone number is +163069*****
What schools did Don Lesher attend?
Don Lesher attended Kaplan University, Kaplan University, Villanova University, Loyola University Chicago.
What are some of Don Lesher's interests?
Don Lesher has interest in Social Services, Out Of Doors Activities, Education, Hiking, Biking, Science And Technology, Disaster And Humanitarian Relief, Health.
What skills is Don Lesher known for?
Don Lesher has skills like Business Analysis, Management, Six Sigma, Team Building, Leadership, Software Documentation, Process Improvement, Document Management, Project Management, Analysis, Customer Satisfaction, Contract Negotiation.
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