Don Jackson Email & Phone Number

Huntersville, North Carolina, Us

Development of Innovative Autologous Cellular Therapies manufactured and administered at the point of care

Richmond Hill, Ontario, Ca

StageZero Life Sciences, Ltd. (TSX:SZLS) (OTCQB:SZLSF) is a global, vertically integrated healthcare company dedicated to improving outcomes for cancer and other chronic diseases through early detection and intervention. Responsibility for global IT operations and infrastructure across Canada, United Kingdom, and the United Stages.

Spartanburg, South Carolina, Us

SaaS technology company providing dispatch and revenue cycle management software to the Emergency Medical Services market. Responsibility for Product Engineering, Client Success and Implementation, IT Operations, and Financial Reporting. 25 FTE's and 6 offshore Contractors

SaaS & data analytic solutions company leveraging IOT applications in distribution, bio-tech, pharmaceutical, and healthcare markets.Recruited to develop and scale a SaaS technology initiative focusing on biotech decision support in partnership with a fortune 50 biotech company. Responsible for Financial Reporting, Product Management, Client Success Team Development, Marketing and Sales Strategy and Team Development, and Budget/Forecast oversight. Responsible for 21 FTE’s and 9 offshore contractors.Contributions:• Product Mangement. Built an engineering team and processes adopting agile methodologies resulting in a shortening of the product development delivery cycle. • Business Systems and Processes. Established customer engagement, service and support organization for SaaS launch and systems integration. • Launched patented SaaS solution. Obtained patent and directed development of SaaS system enabling utilization of biotech management technology providing decision support and regulatory tracking of technology traits.• Client Success & Implementation. Implemented privacy and security protocols to meet HIPAA and cGMP requirements.

Harrisburg, Pa, Us

Privately-held technology company servicing the biotech and food processing industries. Principal services include SaaS platform for managing EPA regulated AgroChemical applications for GMO/Biotech commodities. Recruited to Transform a legacy client-server product line into a SaaS platform, implement scalable financial systems/processes, and create service delivery capabilities to scale business for growth from a regional to national provider without negatively impacting earnings. Full P&L and management responsibility over operations, product engineering, sales, finance and customer care. Directed team of 51 FTE’s throughout all departments across United States, Canada, and South America. Contributions:• Established new service model to support national footprint; enhanced CRM platform structure and transformed service culture to maximize retention and customer experience. Implemented service metrics and increased overall customer satisfaction from 60% to 95%.• Transformed legacy product to SaaS/AWS Cloud-based system with enterprise functionality; deployed new development team and infrastructure and implemented Agile development process. Expanded deployments with large enterprise clients that increased new revenues by 40%. Overall customer satisfaction increased from 60% to over 90%.• Developed product development Agile methodologies and organization to service SaaS strategy. Established Scrum project team process; implemented multi-environment development infrastructure, Team Foundation development framework. Re-architected in .NET and SQL to facilitate scalability and converted to SaaS platform with enhanced enterprise functionality.• Drove revenues to support organic growth initiatives without compromising earnings; streamlined finance/administration, negotiated infrastructure costs, eliminated/cut ineffective costs, reprices services and developed new service offerings. Increased revenue per employee from 35K to 160K.

Overland Park, Ks, Us

(NASDAQ: MEDW) Leading provider of best-of-breed clinical information systems to healthcare industry with focus in pharmacies, blood banks, and surgical suites. Markets include private sector healthcare facilities, government healthcare facilities, and US military.Recruited to Transform a legacy technology platform and completing development, obtain FDA 510(k) regulatory clearance, and market introduction of 4 product lines. Successfully Sunset multiple legacy platforms and facilitated migration and adoption of new product offerings. Established consolidated service and support infrastructure and teams to optimize delivery and customer experience. Managed 190 FTE’s (IT, Service, Development, Contracting, Sales, Finance, and Administration) in laboratory information system and Blood Management Division. Responsible for product management, oversight of regulatory compliance with HIPAA and FDA 510(k) protocols, and quality of service delivery throughout United States, Europe, Canada, and Mexico.Contributions:• Lead engineering team to complete development of product lines through Agile based re-engineering effort.  Secured FDA approval for new system platform in 6 months by deploying automated testing processes.  Established new engineering team and agile process to drive product deliverables.• Implemented sunset of existing platform and drove rapid adoption by implementing a multi-level organizational engagement and consultative engagement team Delivered earnings growth ($19M to $26M) in 1 year, increased gross margin to 82%, improved operating income from 17% to 26%, and delivered sales per employee of $236K.• Implemented KPI's and system of controls and reporting for service delivery, and market engagement activities,• Right-sized organization structure from initial merger of 3 business units. Improved operating income from 17% to 26% while maintaining performance of legacy business and launching new platform.

A leading provider of EHR and Clinical Management Systems to the Healthcare Market. Responsible for Product Management, Engineering, Client Success and platform implementations. Duties included Budgeting and Forecasting, establishing KPI and operating processes to drive continuous improvement and client satistaction.

Melville, Ny, Us

The leading supplier of healthcare products, technology solutions, and professional services to the healthcare market. Responsible for the delivery, service, and development of the clinical information system division.

Responsible for the technology services division including Product Management, engineering, Client Success, delivery and implementation. Duties included budgeting and forecasting, establishing KPI and operating controls to drive continuous improvement and operational efficiency.

Bethesda, Md, Us

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Computer Science