Don spent 14 years with the global enterprise software giant, SAP, most recently as SVP and Global General Manager of the Strategic Customer Program (SCP) and Member of the Senior Executive Team. In this role, Don was responsible for leading SAP's global SCP organization, a business whose customers account for 20% of SAP's overall global revenues.Don is also a business & technology author; an Advisory Board Member at cyber-physical security leader, Alert Enterprise and R&D and innovation leader, Albert Invent; and sits on the Dean's Advisory Board for Innovation, Creativity and Entrepreneurship (ICE Council) at the Villanova School of Business.Prior to his latest role at SAP, Don led the Platinum and SAP Inovia Customer Units, focused on leading the global business, digital transformation, and executive engagement with the company's largest and most strategic customers. Prior to that, Don served as Global Vice President of SAP's Chemical Industry Business Unit. In that role, Don had responsibility for ensuring superior customer success and return on IT investment while driving profitable growth across SAP’s solution portfolio for the global chemical industry; a figure which more than doubled during his tenure.A multidisciplinary senior executive, P&L leader and entrepreneur, Don has extensive experience launching and commercializing technology-rich business and engineering software solutions; successfully managing complex customer relationships; and expanding market share both domestically and globally. With more than 15 years of international experience, Don has lived in Germany, Luxembourg, Brazil, Australia and Canada, and has managed international partner relationships across Europe and Asia. Prior to joining SAP, Don co-founded and served as COO for a cloud-based software company providing CRM, social media, and business intelligence applications to the world’s largest industry associations. Recognized by Red Herring Magazine as one of North America's top 100 privately-held technology firms, the firm received numerous awards for innovation in business solutions.Don is both a US and Irish citizen; has earned multiple degrees in business & engineering; is co-author of a chemical engineering textbook entitled A Real-Time Approach to Process Control, published by Wiley; and is currently authoring a new business textbook entitled ELEVATION: Creating Exceptional Business Impact Elevating the Strategic, Operational and Interpersonal Elements of Top Customer Programs.