Don M. Email & Phone Number

Jacksonville, Fl, Us

St Augustine, Florida, Us

Accountability Now™ is an international executive coaching and business strategy consulting company helping clients focus on real-time results, wealth creation approaches, and long-term revenue gains. In working with entrepreneurs, solopreneurs, corporate leaders, sales leaders, and even executive teams, Accountability Now™ uses the proprietary 4Cs of Accountability™ Method and helps their clients achieve monster success and revenue obtainment. We are now in four different countries building sales teams, digital marketing growth, and success plans.See more at www.accountabilitynow.net

St Augustine, Florida, Us

Boston, Ma, Us

As a member of Forbes Business Development Council, I've been privileged to have been featured on their podcast, contribute to over 25 articles, and be featured as one of their key executives. This council is an invitation-only organization for sales and business development executives. I write on sales, marketing, leadership, and entrepreneurship.

Reno, Nevada, Us

The American Association of Inside Sales Professionals (AA-ISP) is the leading resource dedicated to the advancement of Inside Sales professionals. This organization serves as the foremost thought leader in content delivery for all things inside sales including executive leadership, technology, individual contributors, and even digital marketing and accounting. As Chapter President, our mission is to grow the Jacksonville Inside Sales community. We want to provide a strong network where all Inside Sales leaders, contributors, and marketers can learn from, listen to, and lean on each other. With the incredibly diverse community, and industries like Healthcare, Fintech, MarTech, and more of Jacksonville, our business development community is second to none. Email me: donmarkland@gmail.com to learn more.

Las Vegas, Nevada, Us

411Locals is a leading provider of digital business services helping companies compete in today’s growing market. We provide a proprietary method of SEO, website development, and Digital Marketing services that continue to help tens of thousands of customers throughout the country grow their businesses, get more leads, and compete without having to break the bank. We provide real solutions, real value, at real prices.

Jacksonville, Florida, Us

Sr. Operating Officer with responsibility for 100% of the top line sales and revenue achievement as well as MoFu / BoFu growth for the number one Tax Resolution Company in the country. In addition, I oversee the management and growth for all marketing and lead generation efforts over a complex mix of Marketing Affiliates from various channels and verticals including digital, search, social, TV, and radio. As a key member of our executive team, I’m responsible to help push strategic growth, advance innovative business development, and identify creative business solutions on a regular basis in addition to driving tactical day-to-day operational success. Position highlights include:- Helped lead strategic expansion into combined branded and non-branded effort into traditional channels including Television, Social, Radio, and Direct Mail - Grew Affiliate Network lead generation production by 23%+ YoY- Increased efficiencies nearly 34% YoY by decreasing Sales team AHT and labor costs while also improving revenue

Jacksonville, Florida, Us

Senior sales officer over all sales and call center services. Worked heavily in sales development, process change, and EBIDTA improvement. Through the implementation of strong accountability processes, leadership development practices, and consistent sales training, was able to achieve the following results:- 17% increase in revenue- 72% increase in revenue per transfer metric- 10% reduction in labor costs

I regularly consult on the following industries:- Financial Services and FinTech- Sales- Lead Generation- B2B / SaaS- BPO Market- Call Center Best Practices / Technology- Telecom Industry- Insurance- SMB / Entrepreneurship - Executive Leadership

Norwalk, Connecticut, Us

Global Customer Care Executive over the Amazon.com account (3000 FTEs). Worked heavily on P&L management, labor cost reduction, customer obsession, and performance execution. Key initiatives included:- Growth of Audible (UK) portfolio- Developed comprehensive plan for high level execution on Amazon Prime Day- Oversaw Project Management with key leaders from McKinsey to aggressively drive down AHT across all platforms - Instituted a Leadership Development Program with 12 SBU Directors focusing on accountability, data-driven performance management, and success coaching

Senior operating officer over all call center operations. Responsible for a 550 seat call center in Ft. Myers, FL and a 380 seat call center in Paducah, KY. Through the implementation of daily accountability measures and streamlined reporting processes, was able to obtain the following results:- 10% reduction in AHT resulting in savings of over $300,000 in reduced labor costs (annualized)- 55% increase in upsell performance resulting in $203,000 in increased revenue- Launch of the @Home platform

Salt Lake City, Ut, Us

Senior operating executive responsible for the call center, sales operations, training and development. Helped lead unprecedented growth (240%) over six months. Launched with multiple Fortune 500 clients, including the largest call center outsourcing provider in the world. Completely streamlined our sales and accountability processes. Helped increase our weekly output of appointments by 105%.Named to Utah Business Magazine's Top Forty Under 40

Roy, Ut, Us

Senior Operating Executive with full strategic planning and P&L management responsibility for growth company with over $35M in annual revenues. Challenged to drive and sustain rapid profitable growth through strong and decisive leadership of frontline sales, daily business operations, technology integration, finance, HR, and quality. Manage a team of 10 direct and 1750 indirect reports in five US , one Philippine, and one Central America location. Created first-ever company frontline manager handbook and global leadership handbook. • Organizational Leadership. Built focused leadership team, strategy, culture and business model that positioned company as an industry leader in terms of daily sales output per agent rep, customer quality rankings, and market share in key segments.• Leadership Development: Strengthened the operations, IT, human resources, finance, and administrative leadership of the organization. Designed an insightful and applicable offsite leadership training program meant to significantly improved communication channels, management bandwidth, and business scalability. Upgraded leadership team by increasing attendees each year.• Performance Improvement. Reorganized the operational management and reporting structure to allow for a more streamlined communication channel. Transferred key operations from US to Philippines to reduce management costs 33%. Applied rigid daily, weekly, and monthly accountability standards later adopted by the company.- Helped drive fixed expense costs down from 23% of revenue to 19% from ’09 to ‘12- Reduced operational mgmt costs 23% from ’09 to ‘12- Accelerated the new project launch time from six weeks to two weeks (-66%)- Answered growing need for new leadership by implemented a development program for frontline and future leaders- Industries: IB CS, IB STS, financial, telecommunications, BPO, DR, offshore management, technical support, outbound sales, survey, political canvasing, insurance, and medical sales.

Roy, Ut, Us

Led regional operations and planning processes at both business and segment levels with an emphasis on daily business performance, leadership development, technology integration, and quality. Created first-ever weekly workshop process later adopted by the entire operations team.• Representing the COO, managed various executive level projects and negotiations focusing on productivity improvement, process design, and profitability.• Advanced relationships with Fortune 1000 clients to align partnerships• Revamped approach to daily accountability process to ensure consistent reporting is provided to the executive team.• Designed and advanced the "Sales Success" training for over 500 employees globally.• Accelerated the launch of the Philippines sector by identifying, on-boarding, and training, the expat manager from Canada. Continued to train, guide, and manage eventually bringing the site to over $7M in annual revenue.

Kaysville, Ut, Us

I was responsible for designing the curriculum and teaching various specialty workshops on general business management, workplace motivation, maximizing production, and employee engagement.

Working inconjunction with the improv stage perfomers, developed improvisational music numbers and accompaniment.

Paris, Île-De-France, Fr

Directed site level client engagements and teams of floor manager, quality analysts, and agent representatives. Also designed and trained various client specific trainings at multiple locations. • Led rapid growth for the Yakima, WA facility by increasing revenue and performance 189% in 2001 and achieved a #1 hours ranking up from #13 six months earlier.• Developed "Best Practices" training for outbound sales club-membership client used to train multiple facilities and agents.• Developed wireless sales training for Nextell outbound sales which led to a 8% in sales performance

Master Of Business Administration - Mba, International Business

Bachelor'S Degree, Business Finance

Associate'S Degree, English Literature

Diploma