• Lead Functional Architect for DAX 2012 R3 Global fit gap and consolidation of best practice business processes both Supply Chain and Finance• Conceptual design creation and review of numerous work streams across 8 code bases and 13 instances of DAX 2009 in order to determine best in class system processes for DAX 2012 reimplementation. • Drove the synergies among supply chain and finance during the fit gap process, and conceptual design sessions.• Determined the best system process and functionality to handle the business needs while working closely with them, and provided Demos of Standard DAX 2012 R3 functionality.• Increased the fit percentage of DAX 2009 fulfillment from 26% to over 68% by utilizing standard R3 warehouse management processes

• Manage and mentor 21BA’s globally in 5 countries, including, USA, Europe, Japan, China, Korea and the Philippines, to ensure all standard team processes are consistent through the SDLC.• Lead Project analyst on implementation of a new client launches in Australia, Taiwan, Singapore, Korea and Japan on the DAX ERP systems• Responsible for new country launches and allocating resources globally to ensure sufficient work load assignment• Implemented a standard team process and set of matrix to measure cost effectiveness of BA process globally• Attend on site requirements gathering workshops for new client launches around the globe• Spend time in Japan, Hong Kong and Philippines supporting and training of BA’s on the SDLC process.• SME for new client launches in 4 newly identify countries while training newly hired BAs• Conduct weekly one on one status calls for all BA’s globally• Responsible for performance evaluations, merit raise recommendation, and bonus amount suggestions.• Hiring manager for newly created positions as new positions become available with newly added clients in the international market• Working manager to also take on the BA role for overflow projects and CI initiatives• Timesheets approvals for full time employees and contractors

• Team lead and acting manager during the absence of the BA manager• Performed system upgrade from Microsoft Dynamics AX 4.0 to Microsoft Dynamics AX 2009, creating business requirements and identifying new system functionality that could replace customizations, training the company on new features, and coordinated all testing and validation plans.• Lead BA on a multiple company entity split within Microsoft Dynamics AX 2009, and implemented multi-site functionality in order to reduce operations workload by 50 percent.• Assigned as the International Sr. BA and spending time in Japan training and implementing standard BA processes for the new country launch• Lead ERP, Microsoft Dynamics AX, BA on firm projects and responsible for gathering business requirements, UAT preparation, QA support, liaison between the business and development, and business validation• Implemented new Lean manufacturing process, including business requirements gathering, system conceptual designs and full support through the SDLC• Lead BA for the Verizon Trade-In program, included requirements gathering, conceptual design, system integrations with multiple platforms, training and full support through the SDLC• Created a standard UAT planning guide which included graphical representation for reporting UAT status of test cases.• Lead BA for various projects integrating our ERP, Microsoft Dynamics AX 2009, application with our sister company NEW.• SME for new client launches and production support on user configurations.• Recognized as a high performer and awarded company stock options, and various spot bonuses• Create user guides and training for new business processes that were implemented.• Perform peer reviews on all CI and firm project business requirement documentation in order to help keep all instances globally aligned with similar processes.

• Successfully managed and implemented a warehouse management system worldwide in over 35 locations with integrations into Microsoft Dynamics GP using SQL 2005.• SQL 2000 DTS package designs and maintenance to implement new EDI trading partners along with coordinating the efforts Enterprise wide, 10 divisions, in utilizing this system• Project lead, encompassing design and implementation of RFID technology throughout the manufacturing process of the Nashville electric guitar facility.• Project lead and design for an Item Maintenance portal in order to gain consistent data entry into Microsoft Dynamics GP based on end user requirements.• Created a replenishment system utilized by 8 divisions to improve stocking levels for the International Distribution Centers utilizing SQL 2005 and Microsoft Dynamics GP.• Tier 3 support for escalated Great Plains and system issues for root cause analysis – reduced repeated support requests by 50%• Utilize SSRS for executive level and end user reports in order to provide decision making information• Maintain Crystal Reports for Executives and users of the system in order to provide decision making information

• Maintain and analyze Microsoft Dynamics GP and Radio Beacon WMS systems while continuously seeking functional improvements in order to increase efficiencies throughout all departments.• SQL 2005 programming to gain control of company specific Microsoft Dynamics GP customizations in efforts to reduce software upgrade costs.• Website creation utilizing HTML, JavaScript and SQL Server 2005 integrations for www.chacousa.com and www.uluboot.com.• Project lead for Microsoft Dynamics GP and Radio Beacon implementations and upgrades including complete maintenance of development, staging, and production environments.• Developed basic SDLC (Systems Development Life Cycle Methodology) used extensively in project implementations and upgrades.• Level 3 support and end user training for all internal applications.• Create customized reports for internal departments using Crystal Reports and SSRS.• Take a firm but fair approach to Vendor Management to ensure business needs are satisfied timely and within budget constraints.• Manage System Security to ensure PCI compliance.• Customizations within Great Plains utilizing Modifier and Visual Basics for Applications• Backup for Network Administrator.• Proficient in all Microsoft Applications.

• Responsible for all aspects of managing operations including: budgeting, strategic planning, labor forecasting, logistics management domestic and international, inventory accuracy through cycle counts, returns, and maintaining daily interaction with internal and external customers.• Awarded the Safety and Health Achievement Recognition Program (SHARP) certificate in 2005, by implementing safety program, procedures, and engaging all employees with safety awareness.• Project lead for new state of the art Distribution Center, including design, process flow, transportation, and movement of products to the new center while maintaining on time shipments. • Project lead for WMS upgrades in order to maximize the functional improvements leading to efficiency improvements within the Distribution Center.• Created standard operating procedures to maintain consistent training techniques to perform all functions within the Distribution Center.• Customer Service contact to extend superior service within internal departments.• Reduced labor costs by 65% utilizing my in-depth knowledge of continuous improvement planning and strong understanding of how the WMS can improve efficiencies.• Mentoring, coaching, and managing up to 25 hourly employees, and 2 salaried positions.