👾 Don Medlinger Email & Phone Number

Remote First, Us

Remote First, Us

Remote First, Us

- No touch onboarding using attribute based access control- Created a dashboard around JAMF device info for the Endpoint team- Created a dashboard around Okta User, Groups, Apps, and Group Rules for IT Leadership- Google Script based De-provisioning of user's Groups, App PWs, and OAuth Sessions (mimics functionality from Bettercloud)- Google Audit tool for Groups, Users, OUs, and Chrome Devices

Remote First, Us

- 25+ Apps integrated (SAML + OpenID)- Automated Onboarding & Offboarding- Custom tools for Auditing critical IT Tools (Okta, JAMF, Atlassian, etc.)- Moved G Suite, Slack, and Workday behind Okta- Acted as Tier 3 support for Service Desk

San Francisco, California, Us

I'm bringing a lot of operational experience to a highly technical team to help make their tasks automated while learning.I build helpful things that simplify processes. For example, a past creation was an internal Slackbot for Zendeskians that allowed them to use Slack to search content that was otherwise blocked by IP restrictions. With this alternative method to search for help via the bot, people were able to solve problems without the hassle of connecting to VPN to search the Help Center.I've also worked heavily with APIs for retrieving information not present or exportable from the UI as well as automating access audits for past employees. Saves time and effort for the daily checkups and also for the quarterly Audits for Compliance.Past Projects & Noteworthy Accomplishments:- Developed a custom tool to aggregate Vulnerability data into SIEM and JIRA for tracking + metrics.- Tools processed more than 10 million lines of data per month on average, running the entire Vuln aggregation for the Security department- Developed a Slackbot capable of searching Zendesk Help centers and Employee Directory information for ease of access in Slack- Developed a suite a python scripts used to audit access to critical systems for our team/department- Assigned Ownership of entire departments Zendesk Instance due to past administration skills and expertiseSkills include:- AWS- SIEM (Primarily Splunk)- Python- Bash- Team Process Efficiency- Zendesk- Mimecast- Carbon Black- Tenable- JIRA Administration- IDS/IPS- Firewall

San Francisco, California, Us

I help create and manage the really cool integrations we've setup internally to help automate our lives within IT. Also over time acquired in depth knowledge of our data configuration.Recently Projects:- Built a Slackbot in python that retrieves Zendesk Helpcenter articles to chat in a beautifully simple method- Built a collection of python scripts that retrieve user data from system's API to help automate / increase reporting capabilities for IT.In the past I've done:- Helping automate/simply fixed asset counts of 2,000+ machines- Setup SAML Integrations- Splunk Reporting & Alerts- JAMF

San Francisco, California, Us

- Only person to have currently held every position from Intern to Senior IT Service Desk and eventually IT Engineer role.- Was able to grow so fast that I've finished as many tickets in just over 1 year as people who were on the team for 2+ years- So far a short list of what I've learned and mastered while at Zendesk is: SAML & Active Directory - creating user/group/mapping relationships between Onelogin (identity management tool) and Active Directory.Google Admin - advanced user within: Group/user management, reporting/auditing, app security settings, calendar/conference room automations and organization.Mimecast - used primarily for addressing security concerns around email, was responsible for managing policy lists (spam list, blocked senders, etc.) as well as our teams understanding and administration.Splunk - in conjunction with quickly growing scripting skills, automating API get requests that import into Splunk for up to date reporting and dashboards around asset information for IT (our security team enjoyed that it saw our assets' installed apps too, bonus).Atlassian - responsible for the complete transition of administration from another department to IT including reconstructing most Schemes with the instance to be inclusive to only that project, removing previous admins, teaching our team, creating documentation around the new processes,Oomnitza - responsible for setting up workflows, keeping information accurate, and monitoring automations/updatesJamf/JSS/Casper - self taught somewhere between CCT and CCA, not certified yet but experience building policies, custom extension attributes, user administration, Casper API, and more.API's - current specializing in GET requests to build internal reports, automation, and documentation. Specifically working in Python currently

San Francisco, California, Us

See description for Senior IT Service Desk Specialist above.

San Francisco, California, Us

See description for Senior IT Service Desk Specialist above.

San Francisco, California, Us

See description for Senior IT Service Desk Specialist above.

• Supported website development - designed and maintained our website and social media outlets. Proficient in HTML, HTML5, CSS, and CSS3 as well as Wordpress, Wix, and webs website creation tools.• Accounting experience as well, through managing driver’s sales drops in the office, and tracking those through QuickBooks.• Responsible for answering phone calls from patients for questions and also to sign up as new members.• Excellent management skills, with both inventory tracking and also keeping employees efficient• Within my first two months, I was left as the only individual running the business for the day, having all drivers stocked and in their fields at the correct time, while managing all the social media and MJ Freeway tasks.• Complied with all HIPAA privacy requirements as a part of a medical establishment

Anywhere, Us

• Worked in a virtual team atmosphere answering calls regarding Internet issues.• Able to alleviate most customers’ agitations using call control and empathy for their problems.• Put on Priority status as a response to great customer support along with great metrics.

London, England, Gb

• Installed and support 100% Mac environment• Performed hardware, OS and application support• Resolved users' many difficult problems, either software or hardware, occasionally both.• Maintained Corp IT inventory including laptops, SSDs, memory, monitors, etc.• Worked in a team atmosphere where I was first point of contact for all end user’s needs.• Installed and/or repaired software and hardware as necessary.• Performed hardware upgrades including disk to SSD and memory increases.• Moved teams into more productive rooms with zero downtime.• Setup new users systems and provided training.

Phoenix, Arizona, Us

Accepted a contract as a Free Agent to play on the Minor League team in Scottsdale Arizona. Rose three levels to Single-A for the last 3 weeks of the season due to excellent pitching numbers.

Bachelor'S Degree, Information Technology

Bachelor Of Business Administration (B.B.A.), Marketing

Working On Ba, Business Administration And Management, General

Associate'S Degree