Donald Moro, Mba Email & Phone Number

Midlothian, VA, US

Responsible for the generation of new business through effective networking and a strong local presence.Managing CommonThread installation engagements to ensure full customer satisfaction with this powerful CRM and Business Management platform.

Chicago, IL, US

• Managed multiple $300k-$500k Salesforce.com projects simultaneously. Oversaw the completion of 5 projects per year for 3 years by leading teams of 5-10 Consultants and Analysts. Hands-on solution configuration and.
• Improved surveyor throughput and quality by 25% at a data analytics company by replacing paper surveys with Salesforce.com customized survey forms, reports, and dashboards.
• Streamlined the quoting, ordering, and approval process for a manufacturing company. Designed the integration between Salesforce.com and JD Edwards Enterprise Resource Planning (ERP) using Scribe middleware.
• Eliminated data silos by consolidating three CRM databases into Salesforce.com at a jewelry manufacturer. Enabled real-time integration to Oracle through Salesforce Connect. Improved customer service by implementing a.
• Enabled 360-degree view of the customer at a software company by replacing Oracle CRM and Heat Support Software with Salesforce.com. Empowered customer self service through sales and service communities.

Alpharetta, GA, US

• Facilitated sales and marketing efforts for 6-person sales team. Personally contributed $500k in sales revenue per year. Reported to Chief Executive Officer (CEO). Subject Matter Export (SME) for highly complex.
• Improved lead generation by 10% through creative print and social media marketing campaigns.
• Participated in closing 12 sales per year through solution prototypes, pre-sale engineering, and sales closing techniques.

• Integrated Business Systems was acquired by EZLinks.Managed a $2M budget and a team of 15 domestic and 12 off-shore Developers. Oversaw turnaround of declining revenues by improving product features, stability and.
• In 10 months, transformed the development team from adversarial to service-oriented by creating and implementing new software development processes based on a hybrid agile/waterfall methodology.
• Achieved positive revenue growth within 2 years.
• Expanded the product offering by designing and coordinating the integration of an accounting system into the product. 15 copies sold in the first year.

Alpharetta, GA, US

• Oversaw $1M expense budget for a team of Consultants and Support Specialists including requirements gathering and planning process for 10 installations per year.
• Increased sales opportunities through the design and testing of the company’s Guest Room Management system.
• Facilitated 24x7 support by managing customer service teams in the United Stats and Karachi, Pakistan.
• Demonstrated industry expertise by being published in Boardroom and Club Director Magazines.

Atlanta, Georgia, US

• Radiant Systems was acquired by NCR CorporationDirector of Product Development, Workforce ManagementManaged a $2M budget and a team of 25 Developers, Quality Assurance Specialists, and Implementation Consultants.
• Increased number of releases per year by 50% through new Software Development Life Cycle management process.
• Improved client satisfaction with new releases by designing and implementing a Joint Application Testing process.
• Reduced employee attrition by designing and implementing a new software quality program that focused on attitude, learning and toolset.Director of Professional ServicesManaged a $3M budget and teams of 5-10 Analysts.
• Transformed operations at Amoco, Conoco, Target, Circle K, Marriott, and JC Penney by eliminating paper reporting using client-server control and store-based point of sale systems.
• Facilitated employee retention and systems integration through acquisition of Restaurant Management and Control System and Visual Labor Management product lines.

Master Of Business Administration - Mba, Technology

Bachelor Of Arts - Ba, Economics

Lessons, Organ Performance