Responsible for the generation of new business through effective networking and a strong local presence.Managing CommonThread installation engagements to ensure full customer satisfaction with this powerful CRM and Business Management platform.

Managed multiple $300k-$500k Salesforce.com projects simultaneously. Oversaw the completion of 5 projects per year for 3 years by leading teams of 5-10 Consultants and Analysts. Hands-on solution configuration and testing.• Improved surveyor throughput and quality by 25% at a data analytics company by replacing paper surveys with Salesforce.com customized survey forms, reports, and dashboards.• Streamlined the quoting, ordering, and approval process for a manufacturing company. Designed the integration between Salesforce.com and JD Edwards Enterprise Resource Planning (ERP) using Scribe middleware. • Eliminated data silos by consolidating three CRM databases into Salesforce.com at a jewelry manufacturer. Enabled real-time integration to Oracle through Salesforce Connect. Improved customer service by implementing a service community.• Enabled 360-degree view of the customer at a software company by replacing Oracle CRM and Heat Support Software with Salesforce.com. Empowered customer self service through sales and service communities.

Facilitated sales and marketing efforts for 6-person sales team. Personally contributed $500k in sales revenue per year. Reported to Chief Executive Officer (CEO). Subject Matter Export (SME) for highly complex implementations.• Improved lead generation by 10% through creative print and social media marketing campaigns.• Participated in closing 12 sales per year through solution prototypes, pre-sale engineering, and sales closing techniques.

Integrated Business Systems was acquired by EZLinks.Managed a $2M budget and a team of 15 domestic and 12 off-shore Developers. Oversaw turnaround of declining revenues by improving product features, stability and quality.• In 10 months, transformed the development team from adversarial to service-oriented by creating and implementing new software development processes based on a hybrid agile/waterfall methodology.• Achieved positive revenue growth within 2 years.• Expanded the product offering by designing and coordinating the integration of an accounting system into the product. 15 copies sold in the first year.

Oversaw $1M expense budget for a team of Consultants and Support Specialists including requirements gathering and planning process for 10 installations per year.• Increased sales opportunities through the design and testing of the company’s Guest Room Management system.• Facilitated 24x7 support by managing customer service teams in the United Stats and Karachi, Pakistan.• Demonstrated industry expertise by being published in Boardroom and Club Director Magazines.

Radiant Systems was acquired by NCR CorporationDirector of Product Development, Workforce ManagementManaged a $2M budget and a team of 25 Developers, Quality Assurance Specialists, and Implementation Consultants supporting and enhancing the Visual Labor Management (VLM) product line after acquisition of the company.• Increased number of releases per year by 50% through new Software Development Life Cycle management process.• Improved client satisfaction with new releases by designing and implementing a Joint Application Testing process.• Reduced employee attrition by designing and implementing a new software quality program that focused on attitude, learning and toolset.Director of Professional ServicesManaged a $3M budget and teams of 5-10 Analysts and Consultants implementing enterprise software for convenience stores and restaurants. • Transformed operations at Amoco, Conoco, Target, Circle K, Marriott, and JC Penney by eliminating paper reporting using client-server control and store-based point of sale systems.• Facilitated employee retention and systems integration through acquisition of Restaurant Management and Control System and Visual Labor Management product lines.