Donald Morrison Email & Phone Number

Colorado Springs, Colorado

Albuquerque, New Mexico Area

Albuquerque, New Mexico Area

• Managed and directed 9 Field Service Technicians and 4 Customer Service Specialists.
• Planned and managed all activities during customer conversion and upgrades on existing equipment as well as over 80 new tool startups.
• Developed advancement structure and levels for service technicians to align with Air Products global MEGASYS team.
• Managed the implementation of the Basic Safety Practices and Accident Predictive Techniques program for the service department and office personnel.
• Managed budgeting, cost control and department revenue.
• Investigated and resolved customer quality and service complaints and ensured customer satisfaction.

Albuquerque, New Mexico Area

• Recruited, hired, supervised and motivated a staff of 18 field and customer service personnel.
• Managed 3rd Party Contracts and personnel for 5 subcontractors in foreign countries, China, Russia, Germany, Switzerland, Israel, Taiwan, Singapore, Malaysia, and Italy.
• Directed all activities and supported customer requirements.
• Utilized troubleshooting and communication skills to assist customers.
• Certified Level 3 on all equipment sold by Poly-Flow.
• Maintained an operating budget of $573K annually.

Colorado Springs, Colorado Area

• Certified Level 3 on all Poly-Flow, Wafer handling equipment and Parts Clean Tools.
• Wrote 48 Final and 16 Preliminary White Papers for the P874 Process Ramp of FSG Tools.
• Qualified 150 Parts Clean and Wafer Handling tools for the P874 Process Ramp.
• Member of 5 VF JET's: 8" Parts Clean, VFQ, BBQ, Recif, and Spec Alignment.
• Owner of 26 VF Spec's for Parts Clean and Wafer Handling.
• Intel U Instructor for GG Evacuation and Hazardous Waste Handling.

Diploma

Certificate For Construction Electrician, Construction Electrical