Don Slater Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Spearheaded transformative initiatives that have revitalized our organization in a short time. Proud to have implemented a structured approach to elevate innovative ideas from within our organization, establishing clear standards for drafting initiative plans to ensure these concepts can be realized. This empowers our team to contribute actively to our growth, fostering a culture of creativity and collaboration.Developed our first-ever employee development program, cultivating internal talent and inspiring our team to reach new heights of success. By creating impactful training materials and collaborating to overhaul training procedures, this enhanced our consulting and service standards, empowering our staff to deliver exceptional value to clients. Restructured our service contracts and commission models to ensure equitable partnerships, reinforcing collaboration and trust.Through a tiered account management system based on scale and industry experience, we provide focused, efficient service tailored to our clients’ unique needs. Revamped tracking systems have improved operational cadence, identified account risks, and bolstered lead generation efforts. These strategic changes align with our company objectives and set a clear path for sustainable growth, motivating our teams and reinforcing our commitment to excellence.

Phoenix, Arizona, United States

Partnered with clients in the legal, finance, and accounting sectors to develop and implement tailored IT strategies that aligned with their unique business goals. Helped streamline operations by evaluating and recommending technology solutions that not only addressed immediate needs but also anticipated future growth and compliance requirements. Working closely with leadership teams, provided expert guidance to drive informed decision-making, ensuring their technology investments delivered real business value.In addition to strategic planning, I oversaw IT teams and project roadmaps to ensure seamless execution, from managing system upgrades to navigating complex security and compliance challenges. By integrating innovative solutions, I helped clients enhance productivity, safeguard critical data, and stay competitive in an evolving digital landscape. My focus was always on delivering results that strengthened their operational efficiency and future-proofed their organizations.

Phoenix, Arizona Area

Developed and implemented key procedures for inventory management, client onboarding/offboarding, employee change requests, site surveys, network refreshes, and system consolidations, particularly for a rapidly expanding client involved in mergers and acquisitions. Additionally, I scripted automated deployments that reduced workstation configuration times by over 60%, cutting the process from 4 hours to just 90 minutes without physical interaction.Worked closely with clients and internal teams to deliver projects across 7 states, including hardware refreshes, network upgrades, mail migrations, and server configurations. Played a pivotal role in an internal restructure, transitioning responsibilities to specialized resources within the organization, and championed structural reforms aimed at improving employee retention.

Phoenix, Arizona Area

As a System Administrator for a rapidly growing Managed Service Provider, I delivered support to clients in the legal, professional services, medical, and nonprofit sectors. My ability to build strong rapport and instill confidence with clients led to an exceptional demand for my services. As a result, the company was able to leverage me as a dedicated resource for certain clients—a rare offering for an MSP—ensuring personalized and reliable support tailored to their unique needs.

In addition to providing computer repair services for Windows, Mac, and Linux-based laptops and desktops—such as hardware replacements, malware diagnosis/removal, operating system troubleshooting, and software or peripheral device issues—I also played a key role in improving operational efficiency. I revised the company’s intake and operational checklists, streamlining processes to ensure faster and more accurate service. As a result, the stores I managed consistently achieved the fastest bench turnaround times in the company, setting a benchmark for operational excellence.

United States

During my time in the wireless industry, I recognized a growing need to help the elderly better understand and adopt new technologies. This led me to create a consulting company focused on providing personalized, in-home technical support for seniors. I offered assistance with applications, mobile, and smart devices, ensuring clients felt confident using their technology. In addition to hands-on support, I managed all aspects of the business, including web, mail, email, and telephone marketing, to reach and engage with clients effectively.