Don Mitchell Email & Phone Number

Renton, WA., US

• Directed completion of Linux-based C/C++/Go projects through 3 managers and 50+ onshore/offshore people
• Realigned the separate teams to meet business objectives
• Refocused and motivated the onshore staff after Covid
• Established consistent communication with offshore people and firms
• Worked across business units to improve results based on better communication

Renton, WA., US

• Managed completion of Linux-based C/C++/Go projects through for 30+ onshore/offshore people
• Established consistent communication with offshore people
• Worked across business units to improve results based on better communication

• Completed the OCEAN Programs accelerator
• Completed the OCEAN investor pitch video and conference
• Conference speaking
• Business Development
• Continued managing the AWS-based Seraphim platform through national and international contractors
• Committee chairperson for the small business group at iCERT (Industry Council for Emergency Response Technologies)

• Acquired seed investment
• Seraphim Wireless Traffic Plan released on AWS with the AWS Public Safety competency designation
• Directed 30+ onshore/offshore part-time contractors

• Invented the cornerstone patent -- Systems and methods for improving routing of communications to emergency services -- US-10667199-B1
• Built the NG911 Services brand through industry organization participation and conferences
• Volunteer work for iCERT (Industry Council for Emergency Response Technologies)

St Cloud, Minnesota, US

• Authorship and marketing of patent capabilities – Processing an emergency services call -- US-10616412-B1
• Drove business growth of the company's NG9-1-1 Core Services products
• Developed and matured partner relationships for the company's NG911 Core Services products

Chandler, Arizona, US

• Drove the product strategy for all Public Safety products through 4 Product managers
• Drove completion of market-leading NG9-1-1 products for state contracts like Washington State through a 40-person product development team
• Authored or co-authored 39 patents
• Directed the product team's product maintenance and sales growth for the company's Wireless 9-1-1, VoIP 9-1-1, NG9-1-1 Core Services, and Text-to-9-1-1 business offerings
• Enabled our Public Safety product development team's transition from Waterfall to Agile

Annapolis, MD, US

• Provided leadership and opportunity for growth to the four product managers.
• One of the product managers closed cornerstone business with a Fortune 50 corporation and one of the top four wireless carriers.
• Another of the product managers introduced a new product successfully for a large metropolitan emergency services provider.
• Spoke and presented at two National NENA conferences
• Produced intellectual property and mentored others in patent creation
• Supported the migration from stage-gate/waterfall development processes to an ISO 9000 certified Agile development process.

Annapolis, MD, US

• Served on the FCC’s Emergency Access Advisory Committee for two years and helped introduce text-to-911 services.
• Lead the market with my two 7x24 VoIP based 9-1-1 products, according to a 2016 Frost & Sullivan report.
• Manage the roadmap, product requirements, and sales support for seven mission critical products: two 7x24 VoIP-based 9-1-1 products, two GIS based products, and three database products across two major product families
• Restored quality to the products sold through a Fortune 50 channel partner.
• Stepped in and provided leadership for a failing 2 year old product introduction, led the team that completed it successfully in 5 months, and received thanks from the channel partner.
• Provided leadership to the 20 members of the product development teamNOTE: Comtech Telecommunications Corp. purchased TeleCommunication Systems, Inc.

Annapolis, MD, US

• Managed discovery and realization of new technologies into the product life cycle
• A mini-CTO role (Divisional)

Annapolis, MD, US

• Directed teams responsible for software product releases
• Directed staff for working on Public Safety and Telecommunication standards (NENA/APCO) (3GPP/3GPP2/OMA) and IETF committees
• Provided technical supported for business development

Annapolis, MD, US

• Directed the Operations team at TCS (Operations Engineering, NOC, Operations Support, and Network Engineering)
• Converted from a single data center to 2 7x24 geo-redundant data centers without downtime
• Managed the Y2K preparation and abatement effortNOTE: TeleCommunication Systems, Inc. purchased Xypoint - January 2001

Annapolis, MD, US

• Directed the software engineering teamNOTE: TeleCommunication Systems, Inc. purchased Xypoint - January 2001

Annapolis, MD, US

• Managed the project which resulted in the first 911 call from a wireless phone with location - Allentown, PA in the fall of 1997
• Managed the introduction of an embedded system and the team doing printed circuit board design, custom housing design, embedded software, and assemblyNOTE: TeleCommunication Systems, Inc. purchased Xypoint - January 2001

Bs, Computer Technology

Business