Don M. Email & Phone Number

Salt Lake City, Utah, Us

Provide leadership for all aspects of information technology and transformation initiatives. Report to the CEO. 17 indirect/5 direct reports sustaining company positioning as the top medical review company in the U.S. Instrumental in facilitating sale of the largest healthcare IRO in the nation. Asked to stay on as CIO to continue driving innovation and growth.  Led design, development and launch of a cloud consumer portal: MyCareChoices™ to support new 2nd opinion business.  Led team to build Data Analytics Platform (MRIoA Insights™), using PowerBI, to inform business decisions, create product opportunities, and aid in business decision-making.- Created 40+ reports and database for production, quality, Turn-Around-Time (TAT), costs and authorization optimization.  Led design/development of industry-first mobile application for real-time status of reviewer availability and to sustain competitive TAT. Drove modernization of data center to boost performance and support growth after acquisition. - MRIoA maintained industry-leading TAT performance after industry shift to more expedited reviews (same day and 24 hours). Cycle time was cut 20% on case entry process and wallet share increased by 10%.  Elevated MRIoA’s security posture and engaged incident response team to identify threat actors and disable entry points. Aligned forensics and security teams to insert controls. Engaged with top 50 client security teams to coordinate data loss prevention strategies. Led development of ClientToolsAPI™, a system-to-system API to support high volume case submission.- Increased YoY volume 20%+ and raised client satisfaction by cutting submission time from ~7 min to zero.  Built and scaled IT team to support 3x business growth. - Implemented Lean and DevOps principles to drive efficient code releases. - Led building/implementation of 40+ Web, Windows, Mobile, and Cloud apps to manage and automate case flow, support reviewers and clients, and produce analytics.

Salt Lake City, Utah, Us

 Led architecture and design to transform MRIoA from paper to digital, enabling the company to scale, improve efficiencies, and become the largest healthcare independent review organization in the nation.- Converted all paper records to digital and created websites for both clients and reviewers to submit and access case information electronically.  Designed and created industry-first client-side web portal (ClientTools™) for electronic case submission, reducing errors and time entry by 50% and increasing client satisfaction.  Designed and built industry-first reviewer web portal (ReviewerTools™) for electronic delivery of cases for review by physician panel. Reduced TAT for cases from 7-10 days to 3-4 days by eliminating paper and slow delivery methods. Increased quality, reduced errors, and improved gross margin 15 points. Secured and maintained HITRUST and SOC II Type 2 certifications. Became certified on the HITRUST framework and led a team of consultants and internal resources to meet all policy and control requirements for certification, maintaining continuous SOC II Type 2 certification since 2014 and HITRUST certification since 2016. Led continuous improvement and LEAN team to identify and develop new case processing solutions and to reduce case processing cycle time, increase case entry capacity, and allow client customization. - Designed and built automation solutions to streamline and fully automate the pharmacy case review process, enabling MRIoA to process 30% more cases while improving margins 20% without increasing headcount.- Designed and created ReportBuilder software that allowed WYSIWYG editor configuration and final report customization by customer, improving NPS ratings, and reducing cycle time for the completion team by 20%. - Designed/created reviewer self-service queues to access and select work from high volume clients, automating the front-end process and reducing cycle time from client submission to reviewer assigned by 80%.

Developed custom software applications using Borland C+ Builder to leverage a newly installed Oracle ERP integrating 34 recently acquired companies in the turf and forage industry. Designed and developed: 1) interactive software to display and report historical sales and inventory position information based on user defined parameters; 2) a document data/image storage and retrieval system for seed test information; 3) Cognos Power Play applications for product margin, GL, AR aging information. Implemented Foresight Technologies lot-blending application.

Ms, Engineering

Bs, Mechanical Egineering

Education record