Donna Abrams Email & Phone Number

Oakland, CA

Ensure that the integrity and quality of the clinical trial(s) are maintained and conducted in accordance with federal, state and local regulations, Institutional Review Board (IRB) approvals, and Kaiser Permanente (KP) policies and procedures.

San Francisco Bay Area

• I was hired to establish a case management program; I developed policies and procedures; hired, trained and supervised staff.
• I collaborated with internal and external plan partners, including California Children’s Services, to coordinate care transitions.
• Under my leadership the program successfully passed NCQA and DHCS audits; I ensured continuous audit readiness. I established and met budget targets.

Alameda, CA

• I managed operations of a case resolution (grievance and appeals) unit. I hired, trained and supervised clinical and non-clinical staff.
• I acted as the plan’s liaison to DMHC and CMS with regards to member complaints.
• I regularly analyzed quality of care issues, and partnered with the Medical Director to address any deviation from accepted standards of care.
• I oversaw the DHCS facility site review process.
• Together with IT and Business Intelligence, I developed and implemented software for case processing and reporting.
• I established the plan’s first interdisciplinary team for the Medicare Model of Care.

Oakland, CA

• In collaboration with medical center leadership, I designed and implemented a variety of performance improvement initiatives. Areas of focus included access improvement, disease prevention and management, propagation.
• In collaboration with medical center leadership, I redesigned imaging center operations to ensure compliance with CMS requirements.

Oakland, CA

• I provided consulting and analytic support for the implementation of regional appointment and advice call centers.
• I facilitated the development of evidence- based clinical practice guidelines with a team of cardiovascular experts from across the program.

Oakland, CA

• My analysis of appointment demand and supply led to adjustments in appointment supply and increased appointment availability.
• I supported the selection of a medical center opening date by developing a financial projection based on catchment area membership.

Berkeley, CA

• I served as staff and weekend charge nurse on a telemetry unit.
• I established the hospital’s BLS Program.

Mba/Mph, Graduate Program In Health Management

Bsn, Registered Nursing/Registered Nurse