Donna Angelo Email & Phone Number

Downers Grove, Illinois, United States

• Processing of customer order in a timely manner, this includes collecting information from customer/vendor to complete the engineering of services
• Regular status updates to customer/vendor contacts
• Provisioning order from start to finish
• Prompt ordering of circuits from 3rd party carriers
• Collect and reconcile telephone numbers, 911 and Toll Free
• Schedule and send telephone number requests, ensure confirmations meet scheduled date

Oak Brook, Illinois, United States

• Project manage all aspects of implementation plan and successfully executes the implementation plan by managing project milestones and schedules
• Accesses required internal and external resources for the delivery of the proposed product or service
• Takes ownership for implementing the product and services as described in the order/contract
• Reviews all aspects of the implementation with customer to establish and clarify expectations
• Identifies and resolves conflicts, misinterpretations and/or misunderstandings with internal team, vendors and customers
• Manages ongoing customer expectations through planned milestones and project completion

Lombard, Illinois, United States

• Recognized as Bill of Rights Manager of the month for May 2002 & January 2003
• Kept churn under 3% for each quarter meeting local quota
• Point of contact for 2 field sales offices with 7 teams working with customer escalations
• Escalated existing Trouble Tickets through designated departments Point of Contacts in: National Repair Center, Billing, Collections, Moves, Adds, Changes, Disconnects, Broadband provisioning
• Tracked and Monitored progress of trouble ticket(s)
• Follow up with the customer regarding status, or when ticket was closed

Chicago, Illinois, United States

• Assumed management role when sales engineer manager was out of office or unavailable
• Handled four sales teams out of 7 teams for six months along with agent sales
• Provided pre & post sales support: advise, consult, configure and provide technical assistance
• Point of contact on all dedicated, facility, and resale orders
• Reviewed voice and data customer service reports
• Managed/coordinated the implementation of unbundled, T1, Dedicated Internet Access installs

Lombard, Illinois, United States

• Provided support to four sales teams including Sales Manager, Account Managers and Sales Engineer
• Extracted customer service report for every information letter of authorization and/or letter of authorization received from Account managers
• Translated existing providers customer service report for all services and features
• Prepared proposals, including cover letters, escalation information, other ancillary information for Account Managers
• Requested credit approvals
• Reviewed all orders with Account Manager after all paperwork was completed, set-up a new account for each customer in database system and sent paperwork to order entry for implementation processing