Donna B. Email & Phone Number

Soft & Hard FM Services including operational in-house TFM and Contract Management of outsourced service providers. PPM, Compliance, Commissioning officer of services & mobilisation. Monitoring performance of contractors, ensuring feedback on quantitative and qualitative targets, identifying trends, non-compliance and remedial action taken. Operational experience in Transportation, Corporate, Healthcare, Higher Education, Local Authority and Regional Government. PM lead on procurement activities commissioning officer in regards to Supply Chain Strategy, FoH, Reception, Telecommunications, Cleaning, Grounds Maintenance, Landlines, Call Loggers, Security Alarm Systems, Water coolers, Copiers, Total Waste Management, Stationery, Catering, Post & Couriers. Hard services contract management. Client side and service provider experience. PPM, Contracts Monitoring M&E, Regulatory & Statutory Activities. P&L, Designated budget holder, internal journal transfers, POs and Standing Orders. Supply chain mechanisms. I am familiar with NEC3 & JCT frameworks and KPI/SLA mechanisms for contract management systems to control costs. Disputes and negotiations.