Donna Barber Email & Phone Number

Bristol, Pa, Us

Bristol, Pa

Newtown, Pennsylvania, United States

Newtown, Pennsylvania, United States

Customer service representative. Serving as customer’s advocate working with all teams to ensure timely resolution. • Assist with customer retention • Customer account updates/maintenance • Escalate more complex concerns

Cincinnati, Ohio, United States

Consistent positive interactions with customers and knowledge of time management resulted in a promotion to team leader. Proven ability to provide excellent customer service in busy environments. • Daily management of up to 1,000 service customers throughout multiple markets, maintaining accurate data entry and maintaining multiple schedule boards for accuracy.• Review and verify warranty coverage. • Create quotes, order, and track parts • Collect funds as required. • Address customer complaints and assist other agents with escalated issues. • Mentor team members, assist them with customer issues.

Denver, Nc

Handle daily A/P process; manage vender/supplier relations and oversee timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions. • Enter vendor bills and payments into QuickBooks. • Communicate all billing discrepancies with sales reps and vendors. • Verifies vendor accounts by reconciling monthly statements and related transactions. Verify all credit cards and card expenses, reconcile credit card statements.

Denver, Nc

Aided with data management and issue identification via computer software programs. Tracked and evaluated data information, interviews, LOA, and market expenses. Served as customer and associate liaison for market operations and human resources. Collected and classified questions to appropriate parties. Supported operations and human resources by receiving, distributing, verifying, submitting, and documenting requests and reports online with company processes. • Performed calendar management, event planning, and scheduling travel. • Collaborated with managers, co-workers, customers, and other business partners. Highlighted and identified priorities, deadlines, and expectations.

Langhorne, Pennsylvania, United States

Performed all administrative responsibilities. Assisted store manager, department manager, and district HR manager. Managed expense-related responsibilities, including reviewing, authorizing, and processing invoices and mileage. Reviewed budget and managed monthly expense reports. Aided with interview and hiring process, scheduling candidates, carrying out background checks, leading training, and assisting with onboarding process. • Oversaw purchases for store as well as catering, POS supplies, and stock supplies. • Assisted with various tasks to support needs of store.

Robbinsville, Nj

Addressed services as needed. Performed administrative functions related to installations, including scheduling installations and services. Reviewed order packages and prepared and distributed installer packages. Collected customer payments. Functioned as primary contact for installers, material distributors, and customers. • Maintained data system. Entered complete and comprehensive comments. • Followed up with customers and installers to ensure satisfactory completion of installation and services.

Performed various administrative functions for project team, including attending project meetings, taking notes, and issuing minutes. Tracked enrollment data from sites and compiled reports for clinical project manager. Communicated with sites to ensure enrollment data collected on time. Requested and tracked documents and prepared correspondences to ensure required forms completed at site for review. Assisted in study start-up database and created study start-up templates.

Certificate, Business

Liberal