Donna Barclay Email & Phone Number

Guelph, On, Ca

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Huntsville, Ontario, Canada

Highlighted parts:🖋️ Answered all incoming phone calls and helped callers with planning and booking their stay at Deerhurst or Horseshoe Resort.🖋️ Collected and processed payments, refunds, complimentary stays, pre-payments, credit cards sales as well as ongoing proactive sales support.🖋️ Provided customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.🖋️ Upsold and promoted relevant additional activities at both resorts, including booking dinner reservations.🖋️ Responsible for keeping accurate records about customer bookings, payments, group bookings, promotions, and owner reservations.

Haikou, Hainan, China

Haikou, Hainan, China

Thornhill

In 2017, CAA South Central Ontario announce its historic merger with CAA Manitoba and we will now be known as the CAA Club Group of companies. This new partnership reflects the successful and growing attributes of our organization. While our name may have changed, our core business values have not. At the heart of our business is our desire to provide our Members with peace of mind and quality service through our roadside assistance, automotive, insurance, travel, and rewards businesses.Highlighted parts:🖋️ Assured accuracy and quality of work performed a thorough review of multiple types of inspection results, bids, and invoices prior to escalation to clients.🖋️ Performed evaluations on call center recorded calls according to the Quality Guide Standards for Travel, Inbound Sales, Outbound Sales, Service, and Dispatch departments.🖋️ Designed, improved, and maintained key quality reports; performed trend analysis, identified performance gaps, and quality improvement opportunities.🖋️ Collaborated with other departments to close knowledge gaps through communications and training initiatives.

Ontario, Canada

Oakville, On

At Merit Travel, our ski experts have skied every peak. We love talking about ski vacations and sharing stories and our ski vacation tips. We've been arranging ski vacations for families and groups for decades. If you're looking to stay in the best ski towns, with the best snow, and the greatest packages, talk to a Merit Travel ski specialist.Highlighted parts:🖋️ Conducted needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.🖋️ Responsible for achieving specific sales business targets and maximizing sales opportunities in a fast-paced environment.🖋️ Handled overall account management and invoicing, which includes Visa, MasterCard, Cash, and Amex processing to match client files.🖋️ Provided effective solutions to customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Nursing Unit Clerk, Health/Health Care Administration/Management

Completed Medical Terminology and currently working towards my Nursing Unit Clerk as well as Medical Device Reprocessing Certificate

Tesol (Tefl)

Introduction To Business Analysis, Business Analysis

Travel And Tourism Diploma