Donna Baumgart Email & Phone Number

United States

Created and delivered new scenario-based learning curriculum for all products. Configured and branded Moodle LMS for corporate Learning Center. Worked closely with Product Managers and Client Managers to understand our products and client needs. Updated product user guides to be task-based and learner-centered. Created and updated product artifacts to align with new releases and product features.

Remote

Redesigned screen-based customer documentation so that it is task-based and user-centric; improved searchability and navigation. Updated training to be scenario based rather than screen based to enhance retention.

Perrysburg, Ohio

Design, develop, and implement engaging training that gives employees and leaders the tools and knowledge for excellent performance, effective communication, and company success. Quickly learn procedures then create logical curriculum, impactful content, and innovative pedagogy. Work with diverse departments to create and deliver on-site training, virtual training, and eLearning. Assisted with Workday Learning (LMS) implementation.

Ann Arbor, Mi

Trained trainers; created and implemented training plan to train India colleagues. Designed and administered a training needs analysis; summarized results, created action plan and reported findings to operations leadership. Supervised onboarding team; responsible for overseeing new data manager training.

Ann Arbor, Mi

Designed, developed, facilitated and maintained instructionally sound blended-learning courses for proprietary extract transfer and load software and database implementation process overview training. Created training guides, job aids and eLearning courses. Exceeded corporate standards for learner performance and course satisfaction. Assessed, evaluated and revised training materials based on product releases, assessment results and learner feedback. Created scenario-based storyboards for eLearning courses from audience analysis to final skill checks; courses follow corporate standards and instructional design best practices. Developed, created, tested and maintained eLearning courses that introduce data transformation logic and data manipulation concepts. Contributed to maintenance and reporting of courses in learning management system.

Ann Arbor Michigan

Worked with agile development team to ensure all documentation and training deliverables are on time with product releases, innovations and maintenance releases. Created task-based extract transfer and load tool Help; single sourced help content to support training materials. Contributed to the maintenance of intranet hosted on SharePoint.

Livonia Mi

Created style guides and templates, reflecting current theories in document design, ensuring consistency in corporate documentation. Updated training materials to reflect software changes Maintained online help for a highly customizable mortgage software program. Developed online help for an online end user portal. Worked with product manager as tool was developed ensuring ease-of-use and consistency in the user interface. Created installation guides, quick start guides and administrator guides. Wrote contributing article for mortgage industry newsletter.

Ann Arbor, Michiagn

Facilitated customers’ use of software by writing online help and training guides. Analyzed new software versions for changes, then updated documentation. Maintained and edited sophisticated online help system.

Master Of Arts (Ma), Written Communication

MA Project “Using Instructional Design Principles in Corporate eLearning”

Bachelor Of Arts (Ba), English/Language Arts; Secondary Education