Donna Benedict Email & Phone Number

Kent, Washington

Kent, Washington

Edgewater, Md

Grenbelt, Md

Implemented and improved the T-REX Quality Management System. Conducted monthly Quality Management Reviews for the CEO, President and Vice Presidents. Developed Action Plan to prepare for ISO 9001 certification audit. Coached process owners in process development, improvement and metrics development. Conducted internal audits. Maintained T-Rex certification without findings or nonconformities.

Annapolis, Md

Developed and implemented Customs and Border Protection (CBP) Office of Information and Technology (OIT) project management training program to facilitate an enterprise-wide approach to agile program/project management. Conducted agile retrospectives and implemented improvements.

Virginia & California

Implemented Quality Management Systems and Process Improvement Programs for DHS CBP/OIT and DoD. Led structured Lean Six Sigma improvement initiatives such as Kaizen events. Provided process development, Lean Six Sigma and Kaizen training. Developed strategic plan, process improvement plan, framework and toolkit. Coached process owners on process development, improvement and KPI selection using industry standards such as ISO (International Organization for Standardization), ITIL (IT Service Management), Agile and CMMI (Capability Maturity Model Integration). Conducted ISO9001 internal audits. Facilitated Concept of Operations meetings for the CBP/OIT Assistant Commissioner and executives. Certifications include; Lean Six Sigma Black Belt, ITIL, ISO Internal Auditor. Other professional training; Agile, Earned Value Management, Program Management, Risk Management, Enterprise Architecture, Software Quality Assurance, Business Process Analysis, CMMI

Bachelor Of Science (B.S.), Accounting

Trx Qualified Instructor