Donna Bernard Email and Phone Number

Call Center ManagerEZ Baths of South LouisianaJan 2022 - Present (1 year 6 months)Oversee various procedures, including hiring, onboarding, and initial training of all call center personnel.Organize and execute training sessions on weekly basis. Prepare and present reports to seniormanagement. Develop and lead a team of highly skilled representatives motivated to ensure deliveryof high-quality and consultation services. Improve marketing efforts through robust management of callcenter operations. Deliver strategic support in negotiation of lead source marketing contracts. Manageand maintain call center performance in accordance with key metric indicators.● Received National Call Center Manager of the Year award in 2022 by consistently meeting andexceeding performance expectations.● Attained highest ratings in 2022 of across the United States, while representing Bath Planet as toprated. national bath remodeling company.

Note: Direct Auto and Life was purchased by NGIC. Baton Rouge office was closed May, 2019.• Obtained Property and Casualty Producer License May 2018.• Admin Assistant to Director and Operations Coordinator.• Planned and implemented annual events &continual moral-building events.• Prepared management expense reports; Accounts Payable.• Provided management travel arrangements.• Implemented spreadsheet analysis for numerous planning, projects and budget.• Prepared Power Point Presentations.• Handled supply ordering and inventory for Operations, onsite and offsite• Facilitated recruiting job fairs locally,offsite.• Managed SharePoint website

Oversaw all aspects of HR and employees benefit administration. Administered complete functionsassociated with payroll processing, accounts receivable, accounts payable, and bank reconciliations.Organized and executed major fundraising events and mail campaigns. Enabled successfulmanagement of insurance portfolio. Managed overall procedures related to building maintenance,vendors, and contractors. Led and mentored front desk employees and volunteers.● Enabled management of all grant application and operations.● Supported board of directors and executive committee meetings, while recording meeting minutes.

Experience HighlightsC Level Administrative Support – Personal Assistant•Performed administrative and secretarial support functions for the president of an engineering firm.•Coordinated and hosted both onsite and offsite civic and political functions and events. •Recording secretary for confidential division management and stockholder meetings. •Facilitated onsite and offsite strategic planning sessions. •Produced corporate newsletters and managed corporate advertising.•Provided support to all daily operations, customer care, reception, PBX.•Revamped company handbooks and policies and procedures manuals. Accounting•Accounts Payable Manager•Spreadsheet analysis for corporate expenses; Made presentations accordingly.•Researched and implemented software purchase order module and trained staff.

C Level Administrative Office Manager•Performed administrative and secretarial support functions for the president.• Coordinatted onsite and offsite strategic planning sessions. •Produced corporate newsletters and managed corporate advertising.•Provided support to all daily operations, customer care, reception, PBX.•Revamped company handbooks and policies and procedures manuals. Accounting•Accounts Payable, Accounts Receivable, Payroll Processing, Bank Account Reconciliation.•Spreadsheet analysis for corporate expenses; Made presentations accordingly.