Donna Bolden Email and Phone Number

* Answering the main multi-line phone system and directing calls in a courteous, professional and friendly manner;* Greeting all visitors politely and diligently and announcing them to the appropriate designate, as well as maintaining and updating visitor Health and Safety debrief and sign-in/out sheet;* Receiving and distributing incoming electronic faxes and sorting US mail;* Documenting directories, filing, and archival storage;* Managing maintenance calls and contacts;* Preparation and reserving of conference rooms assist in the planning and preparation of meetings, conferences held at the office;* Various business support related duties including: maintain and order office supplies, Hotel arrangements, arranging couriers, and shipping;* Coordinate the repair and maintenance of office equipment;* Supporting administrative and technical staff in a variety of responsibilities to include, but not limited to: marketing materials, contact database, health and safety materials, data entry and record keeping;

Use decision-support computer software programs to respond to common customer work/service order inquiries and requests.• Position entails a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed• Listen attentively to customer needs and concerns; demonstrate empathy.• Prepare complete and accurate work and update customer file.• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.• Effectively transfer misdirected customer requests to an appropriate party.• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.• Participate in activities designed to improve customer satisfaction and business performance.customer support, Assisting students with password resets to access portal for classes