Donna B. Email & Phone Number

Hillsboro, Oregon, United States

Hillsboro, Oregon, United States

Beaverton, Or

• Research outages (shortages/surpluses) impacting investors and resolve accordingly• Facilitate regular meetings with insurers and investors to review asset performance, portfolio highlights and introduce new initiatives to drive performance improvement• Analyze portfolio performance from operational and financial perspective• Collaborate with leadership and key business partners to develop and implement strategies to increase portfolio performance, compliance and profitability• Primary contact for insurer and investor, coordinating research for items requested within shared resource teams

Beaverton, Or

• Assisted Workflow Coordinator with training and analytical duties• Accurately and timely respond to inquiries by other departments regarding payments• Assisted other departments as business needs required• Performed as interim work flow lead for 15 employees during staff shortage• Maintained continual department workflow to meet daily requirements of completing all work

Beaverton, Or

• Prepared payment batches, handled physical checks and electronic payments• Verified and posted details of loan payment transactions in accordance with strict posting protocol as well as reconciled and balanced all transactions processed each day• Learned other group functions through cross training and job shadowing activities to assist in covering other tasks as needed• Collaborated with other business units to process complex transactions and improve processes in order to understand impact of posting actions on other servicing departments• Performed administrative duties including but not limited to photocopying, filing, and other clerical duties as assigned• Was a key contact person for project managers needing to understand departmental processes and federal requirements affected by a transition to a new system of records (PULSE to MSP) for 500,000 loans• Created job aids and developed new processes and procedures to handle cash transactions and system updates within the new platform• Trained 15 coworkers on new processes and MSP functionality during active platform transition• Reviewed data for deficiencies or errors and corrected any incompatibilities

Tracy, Ca

• Operated chop saws, sanders, table saws and shapers to fabricate parts for residential cabinets• Downloaded project specifications and data to production computers and computerized saws• Generated and sorted 25 to 30 daily production reports based on order complexity and deadlines• Worked with scheduling department to finalize daily production sequence to incorporate any order modifications• Copied, collated, scanned and distributed paperwork to production staff• Created, maintained and organized job files • Regularly volunteered to cross-train in various departments including office positions in order to assist during staff shortages resulting in less interruption of workflow and allowed for deadlines to be met

Tracy, Ca

• Trained and supervised new employees on company policies and procedures• Provided quality customer service• Completed sales transactions and verified register counts• Stocked inventory and set up displays• Consistently met or exceeded established sales goals and increased donations by 20% during annual fundraiser by continually soliciting customers for contributions