Donna Bugosh Email & Phone Number

Skokie, Il, Us

Chicago Il

Overall Responsibility:Serve as the primary technical advisor and account manager for C level contacts within a specified number of clients. This role provides proactive and strategic technology recommendations that align with client’s business goals. The technical account managermust be highly technical, build and expand client relationships, ensure client retention and generate additional revenue.Primary Duties and Responsibilities:· Work with clients to develop a strategy around technology, networking, and telecommunication systems, and deliver successful onboarding.· Deliver technical road maps along with budget and execution plan.· Organize assessment into client presentations, outlining findings and recommendations for customers’ senior teams.· Build and nurture relationships with key decision-makers at our clients to drive projects· Recommend Ntiva’s existing and new products and solutions as part of strategic planning.· Manage client renewals, maintain client retention by regularly auditing service delivery goals, service tickets, and customer satisfaction.

Ravenswood, Chicago

As the Key Account Manager my role is to provide a quick response to customer's who undergo catastrophic disasters pertaining to fire and water cleanup, mitigation and reconstruction. My role is to maintain relationships with property managers and business owners to better prepare them for emergency restoration scenarios through clear and concise communication, while resolving questions or concerns.

Cookeville, Tennessee, United States

Responsible for the onboarding and enrollment of benefitted employees. Conducting new hire orientation, conveying benefit options, eligibility and criteria, application processing, and payroll.

Mendota Heights, Minnesota, United States

Coordination of project setup: state certification, city registration and licensing, appropriate contract finalization, gaining bonding and insurance policies. Coordination of daily tasks and troubleshooting problems with project team members: purchase orders, changed orders, vendor proposals, site deliveries, and extra work orders. Maintained project schedules and progress tracking. Prepared monthly billing statements for client; Schedule of Values (G702 form), Certificate of Insurance, Bill of Sales, Cash Flow spreadsheet, Waivers of Lien.