Manages technical troubleshooting within a public utilities environment, including hardware, software, communication, and technical matters. Provides administrative support to department personnel which encompasses maintaining multiple file and documentation formats including electronic formats, as well as hard copy documentation. Utilizes various software to expedite the installation, maintenance, and upgrade of utility equipment. Assists other department personnel with PC hardware and… Show more Manages technical troubleshooting within a public utilities environment, including hardware, software, communication, and technical matters. Provides administrative support to department personnel which encompasses maintaining multiple file and documentation formats including electronic formats, as well as hard copy documentation. Utilizes various software to expedite the installation, maintenance, and upgrade of utility equipment. Assists other department personnel with PC hardware and software issues and provides assistance as a customer service representative during outages and emergency situations.Contributions:Creation of website for the Electric Engineering Department that, if implemented, would enable the general public as well as the business community to access various Athens Electric Department guidelines, contact information for department personnel and service requests for numerous engineering services. Initiation of digital maps for the Athens Electric Department and their use by the Electric Department crews. Assisted with the Athens Electric Department GIS mapping and utility asset data collection. Show less

Utilized Intergraph CADD software as a Co-Op student at NASA in the Fixture Design Branch.