Donna Colbert Email & Phone Number

Chestermere, Ab, Ca

Calgary, Alberta, Canada

The Instructor Engagement and Experience Partner brings expertise in employee experience, employee value proposition, process improvement, and project and change management. Is a critical advisor and leader of instructional relationships and quality strategies within non-approved programming. Through various focus groups, feedback surveys, and stakeholder consultation, the Engagement Partner determines the current and future opportunities for innovation to improve the instructor experience and… Show more The Instructor Engagement and Experience Partner brings expertise in employee experience, employee value proposition, process improvement, and project and change management. Is a critical advisor and leader of instructional relationships and quality strategies within non-approved programming. Through various focus groups, feedback surveys, and stakeholder consultation, the Engagement Partner determines the current and future opportunities for innovation to improve the instructor experience and then leads the change projects through implementation. The Engagement Partner advises on and provides recommendations to the non-approved inbound strategies to the collective bargaining processes to further improve instructor relations and experience at a labor relations level. Additionally, leads complex instructor relations issues through resolutions and provides coaching and mentorship to Talent Coordinators to enhance the instructor experience and overall engagement and meet operational goals. Show less

Proficiently managed multiple projects, applying methodologies and ensuring personal project management skills.Lead performance improvements using data, metrics, and benchmarking insights.Driven process optimization through measurement, control, and automation.Responsible for governance and integrating Enterprise Business Process requirements for HR.Documented current processes in Signavio and applied Lean and Six Sigma principles to create efficient future processes. Conducted… Show more Proficiently managed multiple projects, applying methodologies and ensuring personal project management skills.Lead performance improvements using data, metrics, and benchmarking insights.Driven process optimization through measurement, control, and automation.Responsible for governance and integrating Enterprise Business Process requirements for HR.Documented current processes in Signavio and applied Lean and Six Sigma principles to create efficient future processes. Conducted stakeholder training and assessments.Engaged diverse stakeholders in process enhancement efforts, including Learning, HR, and Operations.Facilitated workshops, discussions, and consensus-building among stakeholders.Exhibited strong communication skills, effectively collaborating across diverse teams and advising various stakeholder groups. Show less

Calgary, Canada Area

Led a team as the central HR point of contact for stakeholders, managing transactions, trends, and quality.Collaborated with HR staff and external agencies, providing outstanding support for inquiries on policies and processes.Processed HR transactions using SAP, maintained records and tracked issues through a case management system.Supported Service Now Implementation and introduced Chat as an additional communication channel.Identify process gaps and enhance documentation for… Show more Led a team as the central HR point of contact for stakeholders, managing transactions, trends, and quality.Collaborated with HR staff and external agencies, providing outstanding support for inquiries on policies and processes.Processed HR transactions using SAP, maintained records and tracked issues through a case management system.Supported Service Now Implementation and introduced Chat as an additional communication channel.Identify process gaps and enhance documentation for improved efficiency.Monitored and reported on employee issue trends to HR specialists.Managed Advisors are handling non-self-service HR transactions.Developed and delivered internal Customer Service Training programs.Implemented Quality Assurance metrics and oversaw the Quality Assurance program.Created online training modules covering call center basics, Avaya phone systems, and quality assurance principles. Show less

Fort Mcmurray, Alberta

Led a team of learning professionals.Managed People & Change client projects, ensuring quality, budget, and timeliness.Coordinated training for Upstream and Downstream client organizations.Guided senior clients in safety, processes, and development.Implemented KPI systems for team and client progress.Fostered collaboration within the team and with clients.Executed continuous improvement initiatives.Evaluated instructor performance and program… Show more Led a team of learning professionals.Managed People & Change client projects, ensuring quality, budget, and timeliness.Coordinated training for Upstream and Downstream client organizations.Guided senior clients in safety, processes, and development.Implemented KPI systems for team and client progress.Fostered collaboration within the team and with clients.Executed continuous improvement initiatives.Evaluated instructor performance and program effectiveness.Conducted technical training and personal development for staff.Created and delivered diverse staff development programs.Facilitated orientation and on-the-job training for a skilled workforce. Show less

Fort Mcmurray

Conducted needs analyses for effective training across departments and groups.Developed engaging web-based training with Lectora and Adobe Captivate for optimal learning.Customized departmental learning plans aligned with organizational goals.Managed vendors, selected providers, and audited courses for quality.Certified SafeStart Trainer, delivering safety training.Led practical software training for Microsoft Office, Project, and Adobe Acrobat.Documented Oil Sands… Show more Conducted needs analyses for effective training across departments and groups.Developed engaging web-based training with Lectora and Adobe Captivate for optimal learning.Customized departmental learning plans aligned with organizational goals.Managed vendors, selected providers, and audited courses for quality.Certified SafeStart Trainer, delivering safety training.Led practical software training for Microsoft Office, Project, and Adobe Acrobat.Documented Oil Sands Extraction Maintenance procedures for efficiency.Managed tailored training programs for diverse technical needs.Produced reports, including SAP data, for informed decision-making.Designed comprehensive lesson plans, collaborating with departments for effective training. Show less

Fort Mcmurray, Alberta

Employee Education and Organizational Development Supervisor (Acting), Regional Municipality of Wood BuffaloCollaborated for seamless training coordination across departments.Led succession planning for staff and departments, from requirement development to talent pipeline.Facilitated productive meetings with partner organizations for synchronized training.Planned, coordinated, and oversaw effective corporate training and staff development programs.Cultivated partnerships… Show more Employee Education and Organizational Development Supervisor (Acting), Regional Municipality of Wood BuffaloCollaborated for seamless training coordination across departments.Led succession planning for staff and departments, from requirement development to talent pipeline.Facilitated productive meetings with partner organizations for synchronized training.Planned, coordinated, and oversaw effective corporate training and staff development programs.Cultivated partnerships for high-quality, cost-effective training services.Conducted assessments and evaluations for targeted development and continuous improvement.Integrated competencies with organizational systems and processes.Played a pivotal role in staff training and development through coaching and mentoring. Show less

Successfully managed e-permitting project, overseeing resources, budgets, and schedules across multiple departments.Collaborated with vendors and resources to ensure tasks were completed on time.Provided vital support to client departments, compiling comprehensive business requirements for project planning and delivery.Demonstrated strong project management skills in e-Permitting and 311 Service Wood Buffalo development.Organized public-facing events, such as the e-Permitting… Show more Successfully managed e-permitting project, overseeing resources, budgets, and schedules across multiple departments.Collaborated with vendors and resources to ensure tasks were completed on time.Provided vital support to client departments, compiling comprehensive business requirements for project planning and delivery.Demonstrated strong project management skills in e-Permitting and 311 Service Wood Buffalo development.Organized public-facing events, such as the e-Permitting launch and enhancing stakeholder engagement.Cultivated strong client relations, tailoring training strategies through thorough assessments and needs analyses in Emergency Management Training.Provided diligent oversight of third-party providers to ensure alignment with organizational training objectives.Delivered comprehensive Information Technology training for Regional Emergency Service staff, encompassing various technology and software products, including FDM and SAP Time Sheet Training.Conducted departmental training courses, covering essential topics such as SAP Time Administration, ICT Orientation, and Microsoft Office suite applications (Word, PowerPoint, Excel, Visio, and Outlook).Developed training programs following the St FX Experimental model, creating documentation and materials adhering to brand standards for enhanced training effectiveness and consistency. Show less

2007 – 2009 Director of Training and Quality Assurance, UpSource Inc.Managed, developed, and evaluated training programs for 11 various accounts, including Trainers, Quality Assurance Analysts, and Online Help Developers across multiple locations within Canada and the USA. Developed curriculum, documentation, presentations, testing, and help files for all core products. Liaised with the client on all new product releases and continuing service agreements. Developed and… Show more 2007 – 2009 Director of Training and Quality Assurance, UpSource Inc.Managed, developed, and evaluated training programs for 11 various accounts, including Trainers, Quality Assurance Analysts, and Online Help Developers across multiple locations within Canada and the USA. Developed curriculum, documentation, presentations, testing, and help files for all core products. Liaised with the client on all new product releases and continuing service agreements. Developed and adopted best practices for effectively managing resources, including personnel, budget, and technologies. Developed, implemented, and evaluated quality assurance programs for clients to ensure a consistently high level of customer service. Developed up-training for employees, ensuring continuing knowledge and expanding skill set. 2005-2007 Human Resource and Training Development Manager, UpSource Inc.Led a Human Resources Department for 300+ leaders and staff across Canadian and US locations.Managed HR, training, quality, talent development, performance, policy, succession planning, compensation, recruitment, and analytics.Analyzed talent trends, improving engagement and productivity.Implemented procedures that boosted morale and reduced turnover.Developed and delivered employee training programs.Ensured consistent, high-quality customer service through quality assurance monitoring. Show less

Sydney, Ns

Managed technical communications, including writing, instructional design, and documentation.Enhanced usability with quality documentation for clients like ALC, NSGC, and TST.Developed materials for various audiences, from developers to clients and customer service representatives.Managed multiple large-scale documentation projects, including budgeting and technical documents for various purposes.Created diverse materials, including game development, training, online help… Show more Managed technical communications, including writing, instructional design, and documentation.Enhanced usability with quality documentation for clients like ALC, NSGC, and TST.Developed materials for various audiences, from developers to clients and customer service representatives.Managed multiple large-scale documentation projects, including budgeting and technical documents for various purposes.Created diverse materials, including game development, training, online help, specifications, marketing, and more.Designed video lottery and internet gaming help systems for Windows applications.Established company-style guides and documentation policies.Managed company-wide document control processes and procedures. Show less

Managed Quality Assurance documentation for P3/SLC Schools, including policies, technology coordination, and help desk support.Oversaw multiple concurrent large-scale documentation projects, including quality assurance documentation for P3/SLC Schools.Trained quality assurance staff on Nova Scotia school documentation procedures.Provided customer service, allocated staff/resources, and determined support needs.Developed training materials and conducted seminars for teaching… Show more Managed Quality Assurance documentation for P3/SLC Schools, including policies, technology coordination, and help desk support.Oversaw multiple concurrent large-scale documentation projects, including quality assurance documentation for P3/SLC Schools.Trained quality assurance staff on Nova Scotia school documentation procedures.Provided customer service, allocated staff/resources, and determined support needs.Developed training materials and conducted seminars for teaching staff on various topics.Installed/configured hardware/software, performed quality control checks, handled warranties, troubleshooted on-site, educated clients, and ensured network security. Show less

Instructional Skills Workshop (Isw), Curriculum And Instruction

Currently Taking Master Of Education (Med), Educational/Instructional Technology

Bachelor Of Arts (B.A.)

Bachelor'S Degree

Project Management Certificate, Project Management

Mulitmedia Courseware Design Diploma

Business Information Technology Diploma (Honours)

Pmp, Project Management Professional Certification

Adult Education Diploma, Adult And Continuing Education And Teaching