Donna Davis Email & Phone Number

United States

Portland, Oregon Area

Configuration of QNXT (Trizetto) Claims systemTesting and development for claims to be paidSystem Project Management for Oregon's Health CO-OP implementationCertified as a Product Owner for ScrumCommunicate on a daily basis with all levels of the claims department on policy and procedure changes within the QNXT system

Careoregon

Reviewed and documented authorizations requests from providers for durable medical equipment, home health and enteral/parentral.Collaborated with nurses, Medical Directors and Managers on difficult cases that were received that required critical thinking and research.Implemented new document system within our department that included training all employees on how to use the computer system (ACES)

Portland, Oregon Area

Carefully selected, developed and retained qualified staff, as well as trained 25 new staff annually. Evaluated patient care procedural changes for effectiveness.Created annual goals, objectives and budget and made recommendations to reduce costsAssisted in the design and execution of programs that contributed to a 10% growth of the organization in the 2006 fiscal year.Expertly planned, coordinated, organized and directed all operations of the agency.Served as liaison between management, clinical staff and the community. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as

Portland, Oregon Area

Carefully selected, developed and retained qualified staff, as well as trained 30 new staff annually.Served as liaison between management, clinical staff and the community.Expertly planned, coordinated, organized and directed all operations of the departmentKept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.Conducted probationary and annual performance evaluations of all nursing staff.Planned and organized staff development and orientation programs for Customer ServiceCreated system-wide communications about service excellence.

Greater Minneapolis-St. Paul Area

Analyzed each department's training needs and developed new training programs based on the analysis. Planned and led training programs on staff development.Designed training modules that implemented strategic business practices and organizational behavior training concepts.Created testing and evaluation procedures.Led trainings for up to 25 employees on a weekly basis.

Corvallis, Oregon Area

Recruited and hired new branch employees.Mentored staff to increase sales success and productivity.Developed standard operating procedures.Monitored key performance metrics.Planned and executed promotional events.Modeled trends and adjusted branch plans accordingly.Consistently complied with company policies and government regulations. Completed financial analysis of revenue.Directed 6 direct reports.Designed sales and services stratigies ti improve revenue and retentionCoordinated special update and conversion projects