Provide information and referral services to the public that is in need of assistance and provides outreach to the community of Roanoke City, County, and Salem and in the southwest region. Am certified in the Information and Referral services. Work with Emergency Management when there are disasters in the state of Virginia. Provide such information as shelters, food, water, road information, and other issues that come up due to a disaster. Am Certified in the Incident Command System.

Support agents countrywide for the company system in quoting, writing new business, company transfers, spin offs, and other training and agency assistant within the Agency Support Systems. Adapted quickly and efficiently wit system utilizing the abilities for quoting, processing, and agency assistance.

Answered questions from agents concerning individual life insurance accounts. Assisted life underwriters, while writing and servicing life insurance accounts. Verified that state required forms were used and were accurate along with other policy requirements.Worked with the accounting of individual life insurance policies. Created, maintained, and distributed spreadsheets to provide a variety of data relative to the underwriting function. Involved in the implementation of vendor consolidation and the efficiency and accuracy of obtaining reports.Referred labs, physician reports, motor vehicle reports, public record reports to underwriting verifying that all of the information and tests in labs and reports were accurate and complete for underwriting review. Requested MIB information and viewed the prescription system to obtain medical information. Referred facultative submissions to reinsurers for reinsurance coverage

Answered questions presented by clients concerning their business property and casualty accounts. Serviced property and casualty accounts by making changes to coverages requested by clients on their business accounts. Maintained renewal list of insurance policies and processed monthly renewals. Marketed accounts while working with companies and agents in establishing marketable coverage and pricing