Contact Center Agent
· Initiated prompt communication with persons exposed to COVID-19 via phone. · Employed dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills.· Built rapport and maintained trust with individuals of varied backgrounds.· Obtained and documented relevant information – maintaining confidentiality. · Provided approved information and guidance on quarantine/isolation… Show more · Initiated prompt communication with persons exposed to COVID-19 via phone. · Employed dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills.· Built rapport and maintained trust with individuals of varied backgrounds.· Obtained and documented relevant information – maintaining confidentiality. · Provided approved information and guidance on quarantine/isolation procedures.· Coordinated referral for testing, healthcare and other supportive services.· Provided approved information and guidance for vaccinations.· Collaborated with key service providers.· Documented pertinent information for data entry into surveillance systems. Show less