Donna Dickerson Email & Phone Number

Tampa, Florida, Us

Work with Distributors to promote and sell the products of the manufacturers The Scarlette Group represents. Focused on the Hunter Xci commerical exterior polyiso wall insulation by providing product information, quotes and technical information to Distributors and Contractors. Work in conjunction with the outside sales representatives to search for and actively work with commercial construction project opportunities. This requires interaction and coordination with Architects, General Contractors, Sub-contractors and Distributors, as well as interpreting project specifications and wall plans to ensure the correct polyiso insulation is bid by the distributors to contractors. Also assist with creating Submittal Packages for Versico roofing systems' contractors in Florida and the Carolinas.

Raleigh, Nc, Us

Providing sales support to Manufacturer's Representative Owner and Sales Agents who work with seven different Manufacturers, as well as Distributors and Contractors selling building products. This includes providing product information and product quotes, processing orders and ensuring deliveries, solving any problems presented by distributors, setting up and managing Zoom webinars and meetings, plus other administrative duties.

Cross Plains, Wi, Us

HSA Home Warranty is a top national home warranty company providing repair or replacement for most home systems and appliances. Essential for Sellers to protect their homes while on the market for sale, and for Buyers who need the protection after moving into a home. Many homes are stressed differently with a new home Buyer and could result in breakdowns of systems or appliances. So Buyers who have spent a lot of money to purchase a home welcome the coverage that a Home Warranty offers. I work with Brokers and Realtors who resell the warranty to their Clients. Involves:- Presenting various training events to explain to Realtors how a warranty benefits their businesses as a risk management tool, how to sell the idea of a home warranty to Sellers and Buyers using the aids that HSA offers, and to help Realtors understand how I can help before and after a warranty sale.- Presentations at Broker Sales Meetings and other Realtor business meetings, whether in a group or one-on-one sessions. Working with Brokers to determine the best approach to improve warranty sales activity in their offices.

Phoenix, Az, Us

I have a passion for working with Customers who want or need to improve and streamline their processes to help grow their businesses by offering more value to their Customers. I worked with Resellers who have the same passion - offering the best solution to their Customers who have a need to overcome challenges that they experience. Those challenges could be making their callers' experience the best that it can be, and to also ensure their internal call center processes be the most efficient they can be, whether it be the most advanced contact center solution, or call recording for training purposes to ensure new employees are handling calls appropriately, and monitoring quality assurance. More specifically, my key responsibility was product awareness and assisting Partners with selling the Enghouse products to their Customers. This involves Webex product demonstrations, technical discussion, budgetary quotes, marketing promotions, customer facing meetings and presentations, and more. Prospecting for new Partners, and selling directly to end users is another part of my daily tasks, all working from a home office.• Exceeded quota and leading sales on Channel Accounts team for the last 3 years. From year one to two, increased revenue by 13% and from year 2 to 3, increased 20%. Achieved through prospecting, marketing campaigns, upselling by preparing quotes and proposals and presenting product information and demonstrations. Targeted organizations included Fortune 1000 and Government organizations such as White House Communications Agency and Department of State.• Product understanding includes applications for call recording, multi-media contact center, operator consoles, workforce management optimization.• Familiar with various telephony platforms including Cisco, Shoretel, Avaya, Microsoft Lync

Memphis, Tn, Us

Primary responsibility was to promote American Home Shield's Home Warranty to Realtors to increase warranty sales during home purchases. Involved giving presentations at Broker sales meetings and seminars, Agent training classes, moderating Risk Management training classes for continuing education credits, organizing and sponsoring Real Estate special events. Territory includes approximately 100+ real estate offices.Acquired a territory that had little direct support for a year, successfully re-establishing prior relationships, signing 35 new contracts, growing revenue by emphasizing the purchase of optional services.In a down-sizing situation, was given two additional large sales territories to manage and grow. Maintained excellent customer management, grew revenue with additional warranty activity and emphasizing important optional packages, and acquired new accounts in a very depressed Real Estate market.Successfully rolled out new Real Estate Programs to large real estate companies resulting in acquiring additional large accounts previously using competitors.

Exton, Pa, Us

Ricoh Business Systems, the direct sales organization of the Fortune 500 Ricoh Corporation, is the #1 ranked provider of digital imaging equipment and document management solutions, with $6 billion in annual sales)Major Account Executive - Principal duties focused on initially targeting equipment sales to 50 named major accounts in Tampa Bay/Sarasota area. Responsibilities expanded to include launching brand awareness campaigns in Legal and Real Estate vertical markets.Secured new major account customers that generated $505,000 in new business. This was accomplished by designing and implementing targeted marketing campaigns to major accounts, followed by telemarketing and cold calling efforts.Successfully structured vertical market business units in Real Estate and Legal markets by working with the presidents of Real Estate and Legal Administrator associations to create sponsorship programs and seminars. Subsequently, this gave Ricoh an opening to present its products and services to over 50 law firms including the top 5 law firms in Tampa and Sarasota and to over 80 real estate firms. Projected revenue over the next 5 years is $540,000.

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Xspedius Communications is a leading facilities-based provider of integrated communications services, including local/long distance voice, data & dedicated Internet access, to small/medium-sized businesses in 20 U.S. states); As first sales representative hired for new sales office in District of Columbia territory, charged with securing immediate sales.Successfully acquired 10 accounts that produced $180,000 in new account revenue within the first 4 months in position. Consequently, personally achieved 125% of quota at year-end.Expedited sales hiring by assisting with interviewing new sales candidates and mentoring hired sales representatives to augment revenue with additional sales of $767,000 by the end of the first year.

TNS domestic point-of-sale (POS) network is utilized on a daily basis by 9 of the 10 largest bank card & credit card transaction processors in the U.S., transporting over 75% of all U.S. dial-up credit, debit card & ATM transactions)Regional Sales Director (2000-2002) – Recruited as first sales director for newly formed region, combining Northeast and Mid-Atlantic regions. Responsible for hiring sales staff and resolving major client issues.• Hired, trained and managed 4 sales staff members while spearheading annual revenue growth from $10 million to $12 million for existing accounts that included IBM Global Services, First Union Bank (now Wachovia), EDS, AT&T Solutions, BB&T Bank, and the Virginia State Lottery.• Actively assisted marketing department with product definition and market requirements for a Web storefront retail package that banks could sell to commercial clients. Conducted presentation to officers in First Union Bank headquarters, which resulted in obtaining a $125,000 contract commitment just prior to TNS being sold.

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Covad Communications is a leading high-speed Internet and network access provider offering DSL services through ISPs to small/medium-sized businesses as well as consumers); Scope of duties consisted of selling Covad's wholesale DSL services to ISP resellers, working with resellers on a marketing plan with Covad funds, orchestrating a sales incentive program for resellers' sales staff, and training sales associates about DSL technology and best practices on how to sell the service.Sold and managed vendor relationship with Primus Telecommunications, taking this account from a zero base to $325,000 in annual revenue. Composed an approved comprehensive marketing plan that requested $625,000 from Covad to fund: 3 mailing blitzes; personally training Primus' in-house sales staff and independent agents in 4 U.S. cities; and creating a sales campaign with monetary and prize incentives for sales force to motivate them to generate targeted monthly sales.

MCI was a leader in serving global businesses, government offices, and U.S. residential customers, delivering a portfolio of local-to-global business data, Internet & voice services, IP network technology & Virtual Private Networking [VPN] Primary responsibilities included overseeing 3 nationwide Internet Service Providers (ISP) and Web hosting companies for MCI's ISP Special Markets organization.Worked closely with MCI's legal staff to revise ISP PSINet's contract in order to reduce T-1 network pricing, which created more competitive pricing for PSINet. This effort resulted increasing the account's annual revenue from $3.5 million to $4.8 million.Managed Digex, a leading Web hosting provider that involved presenting and selling Sonet circuits for their backbone, as well as opening 8 additional co-location centers across the U.S. As a result, boosted Digex's revenue from $6.8 million to $8.2 million annually. Inherited a major engineering problem that had caused ISP Erol's to lose customers and revenue. Resolved the issue by working with MCI's engineers to correct a major technical problem within 2 months, thereby preventing the loss of a major client account.

Key duties centered on serving as inside sales rep for Internet services division tasked with selling a required 25 new accounts each month.Consistently exceeded monthly quota by selling 300 new accounts that generated $300,000 in annual revenue. Secured Fortune 500 accounts such as United Airlines, TWA, Pitney Bowes, Nissan, Apple Computer, and multiple ExecuTrain locations.Recipient of "Top Gun Award" for achieving status as top sales representative by selling $35,500 in one month.