Greet visitors and vendors; allow entry according to security procedures.Recover orders thru our fax, e-mail and EDI systems.Manage/enter sales orders accurately and assign applicable shipping dates.Customer support by telephone and email.Coordinate and manage shipping/out-bound logistics using LTL and truckload services, which include obtaining quotes, and setting up pick-up appointments.Communicate directly with the Shipping Department, providing them with all shipping paperwork, shipping dates/schedules, and ensuring that products are ready at scheduled pick-up times.Worked collaboratively with Production, factory supervisors and managers at all levels to ensure inventory is sufficient to support sales orders.Maintain electronic customer files; keep up to date customer contact information including pricing and promotional programs.Maintain inventory levels for office supplies, and special request orders when needed.Completion of company credit applications as needed, and for our new vendor accounts, recover credit information thru credit check requests.

Managed approximately 50 dedicated customer accountsProvided answers to technical questions and order status for distributors, and facilitated order changes in timely manner. Handled a high level of telephone calls each day.Investigated and resolved order/invoice errors, when reported by a distributor or identified internally by co-workersWorked collaboratively with other departments and managers at all levels to ensure quality products and known for being an effective communicator with teamsProcessed replacement claims upon determination of manufacturing error, shipping damage or job site damage, thus, avoiding remakes at company expenseAccompanied visiting distributors for plant toursManaged inventory of product samples and specialty optionsShipped out samples when requested by architects, customer service or distributors, using the UPS system

Subject matter expert/internal consultant on quality standards and improvement of processes for the department; created and implemented improvement initiativesReviewed and solved billing questions and disputesProofread all outgoing correspondence from the Dispute Department to ensure accurate information, correct spelling, and grammar. Decreased incidents of correspondence containing misinformationCorresponded with state/federal agencies regarding the resolution of a concernMonitored incoming caller inquiries to confirm adherence to regulatory policies/quality, including fraud claimsUpdated credit bureau reports when resolution was in the customer's favor, or if fraud/identity theft were identifiedCoached new employees on billing error procedures and served as an on-going mentor for questions or necessary clarification