Lead OMS (June 2016 - present)Workforce Planning Team (May 2012 - June 2016)Producing and maintaining detailed multilayered reports to timed deadlines.Liaising with external companies and various Government departments to collect information relating to current & prospective employees.Generating letters & contracts for new & existing employees Providing feedback to candidates & handling queries relating to job offers or rejectionsObtaining, coordinating & monitoring references to ensure compliance in accordance to Section 11 Department for Transport hiring requirements.Providing support with face- to- face interviews Generating reports from the HR Information System (HRIS) Handling incoming calls from internal and external customersOperations Supervisor – Tamworth Hub/East Midlands Airport Hub (October 2008 – May 2012) Managing a line up of Team leaders and Operational Staff with a view to achieving daily production targets.Promoting and enforcing UPS Policies and procedures, such as Health and Safety, attendance, Accident/Injury reports etc.Liasing with internal partners to create contingency plans/MOP/GERP.Ensuring adequate staffing numbers in respect of recruitment/holidays etc.Monitoring and resolving breaches of policy Updating and Implementing Training regimes for new and current employees.Operations Team leader – Tamworth Hub (April 2008 – October 2008)Preparing and prioritising workload for the teamDelegating workloadMonitoring performance of shift and reassigning duties as appropriateEnsuring service is maintained within specified deadlinesResponding to changing priorities as dictated by operational requirementsCreating and maintaining daily reports regarding performance targetsPlaying an active role in the Employee Relations of my team