Donna Elwin Email & Phone Number

Hattiesburg, MS, US

Oregon, United States

• Consistently ranked as the #1 Support Representative for two consecutive quarters.
• Received Embodies Dutchie Values Award that was voted by the entire Support team.
• Hand-selected to join a specialized team dedicated to providing white-glove service to new users.
• Mastered the Dutchie E-Commerce platform and provided extensive customer support via email, phones, and live chat channels, resolving queries promptly and efficiently.
• Expertly resolved real-time issues involving numerous software integrations, demonstrating extensive knowledge and proficiency in managing and troubleshooting a wide range of interconnected systems.
• Consistently met and exceeded performance metrics in a fast-paced, high-change environment.

Hattiesburg, Mississippi Area

• Created and managed all aspects of a podcast with over 100,000 monthly downloads, including show format, content/scripts, and website.
• Conducted research for episode topics and created engaging content.
• Established and managed a successful Patreon campaign, generating over $4,000 in monthly revenue.
• Designed and operated a merch program, achieving over $500 in monthly sales and managed WordPress, Shopify, and Printful for merch and website.
• Created social media graphics with Canva and successfully ran social media platforms, growing to 7K Instagram followers and 5.2K Facebook members.
• Attended podcast festivals to interact with listeners and network with industry peers.

Scotland, United Kingdom

• Provided remote support to a global team, focusing on onboarding, activating, and engaging customers for a SaaS startup.
• Achieved a 95% customer satisfaction rating through effective communication and support.
• Managed 30+ customer support chats daily, handling new customer enrollments, technical support, issue resolution, and escalations.
• Utilized Intercom for ticketing, Asana for project management, Notion for support documentation and Stripe for subscription management and billing reconciliation.
• Developed and implemented troubleshooting documentation and wrote bug reports for Quality Assurance.
• Prioritized workflows and generated bi-weekly internal reports on customer success for the team.

Little Rock

• Provided remote support, handling 20+ customer interactions daily to ensure satisfaction through detailed and compassionate service to ensure customer satisfaction.
• Made outbound calls to prospective customers.
• Placed orders and provided tracking updates to customers.
• Collaborated with engineers and brands to become a product specialist across company product lines.
• Strategized with vendors to grow relationships and maintain productive relationships.
• Collaborated with teammates to focus on retention and renewals.

Ellisville, Mississippi

- Managed and nurtured relationships with 10+ vendors within designated territory.- Provided consultation to 25+ customers daily, effectively resolving conflicts and addressing concerns.- Facilitated deal registrations on behalf of customers, ensuring seamless transactions.- Coordinated product evaluations and scheduled conference calls to support sales.