Donna Feauto Email & Phone Number

Colorado, United States

Portland, Maine, US

• Strategic point of contact responsible for overall client satisfaction and delivery.
• Ensures the long-term sustainability and profitability of the client initiative.
• Watches each step of the customer journey to enable customer value-addition.
• Seeks to understand and surface client's business priorities, breakdown challenges, and identify effective ways to tailor support for the client.
• Executive stakeholder in the client partnership.
• Manage the customer renewal/contract amendments from draft, negotiation, to signature.

Remote, US

• Engage with clients in jeopardy to assess challenges and changes to business processes.
• Produce client success strategy and align appropriate resources for client retention.
• Drive discovery and technical conversation with new opportunities in the pre-sales phase.
• Support Deal Desk with definition and pricing of client-directed change requests.
• Work closely with product owners to define enhancements and priorities on product roadmap.
• Train sales consultants on new technology features.

Remote, US

• Serve as a technical expert in sales finalist meetings and support ongoing clients with their technology strategy.
• Provide support to internal team members with requirements review, documentation, and design of SaaS Benefit Administration platform.
• Drive resolution for top-tier client escalations.
• Facilitate design review for new client implementations and large company projects.
• Review capacity, team deliverables, and performance daily.
• Provide oversight and drive delivery of key design and configuration areas in the event of client escalations.

Remote, US

• Completed accurate, timely, and quality onboarding of twenty-two large and enterprise market clients.
• Provided technical support to Sales, including RFP response and proof of concept builds.
• Led weekly design forums for implementations, acquisitions, and client change requests.
• Created the initial System Build Specifications for clients during onboarding.
• Completed raw materials analysis and facilitated client discussions to define system requirements.
• Partnered with the Quality and Product Marketing teams to create and update global process documentation.

Remote, US

• Maintained vendor relationships and timely resolution to requests and issues.
• Supported sales staff, onboarded twelve enterprise market clients in fifteen months.
• Created and maintained system build specifications and configuration, including employee eligibility, COBRA, ACA, verification, and communications services.
• Managed data integrations, including web services, SSOs, and transmission of sensitive data.

• Analyzed and designed business process workflow systems for business partners.
• Specialized in human resources, underwriting, claims, and accounting processes using AquaLogic BPM Suite, Java, and open-source development tools.
• Full lifecycle project management and preparation of customized system documentation.
• Provided Tier 3 support for workflow solutions.
• Coordinated support efforts for a team of eight software engineers and analysts.

• Full lifecycle project management, technical writing, and network documentation.
• Analyzed client software needs and assisted with the selection and implementation of new applications.
• Created disaster prevention and recovery plans with a focus on business continuity.
• Designed and implemented network and system improvements.
• Installed secure wired and wireless networks, upgraded/installed/repaired servers
• Assisted clients in developing and establishing information systems policies and procedures.

West Des Moines, IA, US

• Analyzed the application development and infrastructure needs of all departments.
• Managed I.T. employees and contracted developers involved in applications programming, LAN/WAN, database management, and network administration.
• Ensured optimum systems and network performance while evaluating needs for the company and its users.
• Prepared and maintained the annual departmental budget.
• Negotiated contracts, purchased all computer and network equipment, and managed vendor relationships.
• Directed the development and implementation of disaster recovery plans.

London, GB

• Ensured data integrity and worked alongside the Multi-State Lottery Association and State of Iowa auditors and security officials to perform lottery drawings for national and state lottery games.
• Participated in extensive lottery operations software testing.
• Pre-approved all software changes before submission to the Iowa Lottery.
• Developed training and processing applications using Microsoft Access and Visual Basic.________________________________________