Donna Flake Email & Phone Number

El Paso, Tx, Us

Texas, United States

Assisting people like you and me with health solutions focusing on gut health. Assisting people like you and me with alternative to 9-5 source of income.

Greater Milwaukee Area

Open for a new adventure.

Addison, Tx

Using positive skepticism, operations experience and client relations experience analyzed operational data in order to make operational policy (SOP), process and system requirement recommendations to Corporate Leadership. This was a broad and dynamic role that required the skills to incorporate different Stakeholder perspectives into the analysis and build consensus. Selected Accomplishments:In collaboration with multiple departments completed a major organizational project on time and with half the allotted budget.• Involved strong collaboration with national Account Support Teamo Planning lead time for back-filling with temporary employees in order to use more experienced colleagues for major changes project demanded.o Co-management of colleagues with usual supervisors and normal team activities to meet the different needs of the project and still keep colleagues involved with regular team.o Training existing colleagues to use of new interface as well as changes to the normal policies that would govern working with this data versus their normal day-to-day jobs.• Involved strong collaboration with Information Technology Team to create reports and special power tools to function within existing database to extract data in a manner that would allow specially created team to have a user interface that allowed for needed changes to data with expediency, accuracy and quality audits to ensure product would meet objectives without interrupting end-users during transition.Lead Analyst for research across all lines of business to define services to meet needs of all 225,000 clients, state and federal regulations as well as operational processes and revenue generating/profit margin enhancement.Creation and lead of virtual teams in order to accomplish necessary research and recommendations to operational bottlenecks.Operational Consult for various corporate initiatives.

Managed daily activities of multi-practitioner office to ensure efficient operations. • Reviewed and enforced corporate policies.• Analyzed, developed and reviewed processes and procedures for efficiency and customer satisfaction to the point of being promoters versus neutral or detractors.• Interviewed, selected, trained, evaluated, coached and terminated assigned employees.• Assisted corporate with creation of operational budget.• Supervision of medical records, billing practices, revenue capture and HR records.• Communication liaison with various Concentra departments for efficient running of the Occupational Medicine and Urgent Care Center.• Resolution of customer and patient complaints with investigation leading to immediate resolution as well as long term changes when appropriate to alleviate situation from re-occurring.Selected Accomplishments:Conducted wait time study to realize opportunity for more efficient patient flow, implemented improvement initiatives and realized a total time in Center reduction from near 18% appointment outliers to 4%.Implemented new inventory system as part of a corporate initiative that enabled more accurate supply ordering, budget control and greater insurance that a needed supply would always be available for patient needs.Successfully implemented new service offering as part of corporate initiative that involved training of specialized staff, coordination of change to facility to accommodate patients and adaptation of meeting needs of an entirely different patient type from core business.Successfully on-boarded 5 new colleagues to build a cohesive, professional team to serve between 110-150 patients per day (10 hour day), with 70% of that being walk-in business by coaching and training to their assigned responsibilities.Navigated with success a six-month absence of a Center Medical Director.

Managed daily activities of multi-practitioner office to ensure efficient operations. • Reviewed and enforced corporate policies.• Interviewed, selected, trained, evaluated, coached and terminated assigned employees.• Assisted corporate with creation of operational budget.• Supervision of medical records, billing practices, revenue capture and HR records.• Communication liaison with various Concentra departments for efficient running of the Occupational Medicine and Urgent Care Center.• Investigation and resolution of patient complaints.Selected Accomplishments:Reviewed and implemented changes to billing processes capturing all revenue opportunities. Worked with CBO, reducing instances of AR disputes or rebills.Implemented inventory controls to ensure proper patient supplies were always available as well as control cost accounting related budget expenditures. Beyond logistic preparations, vendor relationships were initiated that allowed a flexibility for supplying the unexpected.Liaison with hospital management (clinic was hospital owned) to ensure achievement of strategic goals.•Managed Kronos to ensure efficiency with payroll budget.•Liaison with hospital management (clinic was hospital owned).

Supported all HR functions, credentialing of Providers, performance review calendar and preparation of paperwork.Coordinated special clinic for major medical event patients seeking driver’s license restoration by coordinating medical records, out of town neurologist schedule, Occupational Therapist Schedule, Driving Tester and out of town and local patient’s schedules to coordinate for all necessary testing and reporting of results.Supported department with supply inventory and inner-office communications.Direct assistance support to General Manager for all interactions with large medical center that this outpatient neuro rehab center was part of.

•Processed claims according to company policy and governmental regulation.

Managed daily activities of one physician clinic to ensure efficient daily operations.Selected Accomplishments:Implemented billing controls to improve collection rate from approximately 54% to 92%.On-boarded electronic billing, reducing revenue collection turn-around time from 4-6 weeks to approximately 10 days.Created template that allowed for required billing documentation but reduced physician's participation by 95% freeing him to concentrate on generating revenue activities, that is, see patients.