• Handled 100+ customer interactions, giving detailed, personalized, friendly and polite service to ensure customer retention.• Coordinated internal and external support to sales and customers, including entering work orders, quotes and invoicing. • Proficient with resolving customer complaints and remaining calm and attentive to customer satisfaction.• Retained specific customer account information for order entry.• Updated and maintained customer database with customer specifics for future orders.• Maintained and set the production schedule daily to meet and exceed customer project deadlines.• Managed, mentored, and delegated a team of (5) employees with assigned workloads to ensure productivity. • Performed overflow administrative support to the Plant Manager with corporate reports, documents and coordinating meetings and lunches.• Maintained confidentiality while dealing with sensitive proprietary information in a discreet and professional manner. • Assisted Human Resources with new hire orientations, handled employee inquiries, and assisted Plant Manager with annual performance evaluations that included goal setting and professional growth.• Issued purchase order requests for inventory and handled month-end inventory reports for the Corporate office. • Scheduled and handled vendors to ensure safety and functionality of the employees and the plant. • Safety Coordinator that conducted monthly safety training for employees.

• Monitored a team of (22) employees daily work schedules.• Effectively supervised day-to-day production of projects from customer service to shipping.• Coach and lead the productivity, safety, and waste walks for the plant.• Maintained and set the production schedule daily to meet and exceed customer project deadlines.• Generated and implemented ideas to increase workflow and productivity.• Coordinated with sales and sister plants for manufacturing products and assistance.• Researched and achieved avenues to lessen overhead on monthly plant costs.

• Received (2) promotions as Customer Service Representative Lead to Plant Supervisor within 5 years.• Managed and delegated a team of (10) employees daily with production projects.• Maintained and set the production schedule daily to meet and exceed customer project deadlines.• Oversee inventory and maintain departmental purchases.

• Received a promotion from Customer Service Representative to Purchasing Agent within a year.• Assisted Vice President on pursuing new products and avenues to lower overhead and operating costs.• Managed inventory and returns.• Coordinated and scheduled contract haulers for material pick up.• Assisted with resolutions on customer complaints and concerns.

* Generated, analyzed and managed distribution of corporate reports consisting of lot specific details for (4) divisions.* Proof read production forms, distributed and inspected the productivity of (4) CAD Operators.* Organized and scheduled meetings to review reports and operations needs.* Coordinated priority of sealing blueprints with Structural Engineer in a fast paced environment.* Reviewed, coded and approved invoices from vendors, architects and engineers.* Built strong rapport with vendors to receive roof and floor layouts in a timely manner.* Assisted and performed CAD changes to plans per the Engineer's requirements.