Nina Foreman Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Lead and manage the Service Quality department, ensuring effective operations and adherence to service standards.Investigate and address complaints and feedback from customers and citizens concerning public transportation services.Present findings and updates on customer feedback, trends, and organizational policies to internal stakeholders, including individuals and groups.Document follow-up actions and resolutions in relevant systems for customer… Show more Lead and manage the Service Quality department, ensuring effective operations and adherence to service standards.Investigate and address complaints and feedback from customers and citizens concerning public transportation services.Present findings and updates on customer feedback, trends, and organizational policies to internal stakeholders, including individuals and groups.Document follow-up actions and resolutions in relevant systems for customer complaints.Collaborate with Operations personnel to investigate and analyze job performance incidents.Provide actionable feedback to transportation supervisors and coach operators to enhance service quality and address performance issues.Prepare detailed written summaries and reports on issues identified through customer feedback investigations.Ensure the confidentiality and security of sensitive information. Show less

Conducted In-Depth Video Analysis: Analyzed surveillance footage from transit stations, buses, parking lots, and light rail vehicles to investigate and document incidents ranging from minor infractions to significant crimes.Evidence Collection and Archiving: Collected, cataloged, and archived video evidence, maintaining a meticulous system to ensure the integrity and accessibility of footage for ongoing investigations and legal proceedings.Case Management: Created and managed… Show more Conducted In-Depth Video Analysis: Analyzed surveillance footage from transit stations, buses, parking lots, and light rail vehicles to investigate and document incidents ranging from minor infractions to significant crimes.Evidence Collection and Archiving: Collected, cataloged, and archived video evidence, maintaining a meticulous system to ensure the integrity and accessibility of footage for ongoing investigations and legal proceedings.Case Management: Created and managed detailed case files on the EForce platform, extracting and organizing pertinent information to support investigations and facilitate effective case resolution.Interagency Coordination: Collaborated with local, state, and federal law enforcement agencies to share critical video evidence and insights, contributing to coordinated efforts and successful outcomes in joint investigations.ADA Compliance: Ensured all video evidence and transit systems complied with the Americans with Disabilities Act (ADA), reviewing accessibility issues to promote a safer and more inclusive transit environment. Show less

Greater Denver Area

Innovation: Spearheaded the transition to a digital reporting and record-keeping system, resulting in increased efficiency and improved accuracy in managing incident data. Enhanced incident reporting accuracy and efficiency through meticulous video analysis and innovative process improvements.Video Research and Retrieval: Researched and downloaded video footage of incidents occurring on transit buses, including customer service reports, ADA violations, accidents, and dispatch… Show more Innovation: Spearheaded the transition to a digital reporting and record-keeping system, resulting in increased efficiency and improved accuracy in managing incident data. Enhanced incident reporting accuracy and efficiency through meticulous video analysis and innovative process improvements.Video Research and Retrieval: Researched and downloaded video footage of incidents occurring on transit buses, including customer service reports, ADA violations, accidents, and dispatch calls.Video Analysis and Transcription: Watched and transcribed video footage to assess incidents, determine culpability, and provide detailed reports on findings.Incident Reporting: Reported findings to the appropriate departments, ensuring that all relevant information was communicated clearly and effectively.Regulatory and Policy Knowledge: Applied extensive knowledge of RTD (Regional Transportation District), ADA (Americans with Disabilities Act), and First Transit policies and procedures to ensure compliance and address issues.Customer Service Expertise: Utilized vast experience in customer service to address and resolve issues related to transit operations and customer interactions.CDL Driving and Safety: Leveraged extensive experience with CDL (Commercial Driver’s License) driving and Smith System defensive driving techniques to understand and evaluate driving-related incidents. Show less

Greater Denver Area

Undertook this role to both provide professional childcare and to spend quality time with my own child, blending family priorities with professional responsibilities.

Thornton, Co

Respond to inbound inquiries from prospective customers, delivering high-quality service while promoting Dish TV and Internet solutions.Achieve sales targets through effective communication, tailored recommendations, and a deep understanding of customer needs.Collaborate with team members and leaders to devise and implement innovative sales strategies and enhance overall performance.Mentor and support colleagues by sharing expertise in problem-solving and customer interaction… Show more Respond to inbound inquiries from prospective customers, delivering high-quality service while promoting Dish TV and Internet solutions.Achieve sales targets through effective communication, tailored recommendations, and a deep understanding of customer needs.Collaborate with team members and leaders to devise and implement innovative sales strategies and enhance overall performance.Mentor and support colleagues by sharing expertise in problem-solving and customer interaction techniques, fostering a collaborative and high-achieving sales environment. Show less

Blacksburg, Va

Led and supervised temporary and seasonal staff, ensuring optimal performance and productivity.Developed and managed budgets, effectively controlling operating expenses and labor costs.Fostered and maintained strong relationships with community leaders, garage patrons, and account holders to enhance service delivery and client satisfaction.Communicated effectively and tactfully with clients regarding contracts, account policies, discrepancies, and delinquencies… Show more Led and supervised temporary and seasonal staff, ensuring optimal performance and productivity.Developed and managed budgets, effectively controlling operating expenses and labor costs.Fostered and maintained strong relationships with community leaders, garage patrons, and account holders to enhance service delivery and client satisfaction.Communicated effectively and tactfully with clients regarding contracts, account policies, discrepancies, and delinquencies, resolving issues and ensuring compliance.Oversaw the proper condition and maintenance of company equipment, implementing preventive measures to minimize downtime.Maintained a clean, functional, and organized facility, ensuring a high standard of operational efficiency and safety. Show less

Clarkston, Wa

Opened and processed a variety of deposit and loan accounts, including complex retail products such as consumer loans, VISA merchant accounts, and small business loans.Executed proactive sales initiatives, driving product sales, account openings, real estate and investment referrals, and cross-selling new products.Obtained state licensing as a notary professional, reviewing and certifying legal documents including power of attorney, trust accounts, estate accounts, and property… Show more Opened and processed a variety of deposit and loan accounts, including complex retail products such as consumer loans, VISA merchant accounts, and small business loans.Executed proactive sales initiatives, driving product sales, account openings, real estate and investment referrals, and cross-selling new products.Obtained state licensing as a notary professional, reviewing and certifying legal documents including power of attorney, trust accounts, estate accounts, and property deeds. Show less

Lewiston Idaho

Mentored and motivated tellers to boost sales performance and enhance customer service quality.Consistently achieved top sales performance by effectively cross-selling bank products and services to current and potential customers.Delivered exceptional customer service, including account adjustments and resolution of client issues.Supported professional staff by providing essential banking services and facilitating their success.

Roanoke, Virginia Area

Sold vehicles by providing customer service and effectively overcame objections. Trained and developed rental employees. Developed and maintained relationships with local credit unions. Built relationships with existing customers via meetings, telephone calls and email. Responsible for the development and management of profit and loss statements.

Christiansburg, Va

Managed local branch and led a team of banking professionals. Provided product sales and promotions. Delivered effective and efficient customer care. Determined eligibility and risk for issuing loans. Responsible for balancing branch financials and delivering deposits. Completed tax return and provided other products and services as required by customers.

Lewiston, Id

Promoted and sold bank products and services. Processed and recorded transactions for bank customers.

Lewiston, Idaho

Ran library circulation desk, helped students access library resources, performed general library upkeep. Supervised fitness facility, monitored for safety, performed required machine improvements. Worked catering for school events.

Lewiston, Id

Learned aspects of managing a retail store and it’s departments including: Sales Leadership, inventory control, visual merchandising, buying, scheduling, loss prevention, human resource development