Donna Gentile Email and Phone Number

Provide day-to-day technical support operations, in person and remotely, to include the installation, configuration, maintenance, failure analysis, repairs, imaging, vendor and data management and security. Support desktops, laptops, printers, wireless devices, audio/visual equipment for teachers, students and administration in a Windows/Active Directory environment in accordance with the Brevard Public School organizational values. Responsible for 1000+ pieces of hardware, 52 teachers and administrators and 600+ students. Create, organize, and implement plans to provide current and future technical requirements for the school and streamline current procedures. Prepare and implement district standards for testing, acquisition of new equipment, creativity in using old equipment to fit the needs of the school. Function as liaison between school and district personnel regarding information technology issues while providing positive interpersonal communication with contacts.

Assisted in managing, monitoring, tracking and decommissioning servers in a global enterprise infrastructure in time zones across the world in compliance with Department of Defense regulations. Implemented and led projects. Administered services: AD, WSUS, DC and DFS replication verifications/issues, and GPO verifications. Directed security configuration and compliance issues to be resolved and also managed the Security Physical Access System within a team environment.

Managed a nationwide enterprise Exchange server enterprise environment. Responsible for server administration from build-outs, hardware and software installations, configuration, troubleshooting, patching, maintenance, root cause analysis and disaster recovery. Provided top tier, Level III support for Microsoft Messaging servers and email via desktop, laptop and cell phones and sub specialty areas of Exchange. Involved in managing and leading projects.Also as Desktop Administrator, updated desktop configurations per company policy, provided technical support for 3000+ end users, custom applications and peripherals. Developed plans for migrations throughout the Southeast region of Florida, trained personnel, created documentation, coordinated with departments on migrations. Developed and established plans to inventory 100% of the southeast region inventory and an action plan for future tracking.

Conducted site surveys to determine network and software system requirements,analyzed the needs of users and determined detailed steps in troubleshooting and resolving customer issues. Evaluated and upgraded existing or proposed data telecommunications systems.As Lead of Information Technology, created the Johnson Controls helpdesk, which resulted in an increase in technician's productivity and greater customer satisfaction while reducing time and cost. Conducted interviews, trained co-op/interns to perform customer service support functions, prepared performance evaluations and delivered merit increases.

Formed the Rockwell helpdesk, created procedures, trained personnel and resolved issues of system access, new requirements, resource availability, problem determination and resolution. One of two employees devoted to Support Launch Critical Equipment in the Astronaut Office, Vehicle Test Integration Office, Launch Databeam and the Astronauts directly.

Compared, analyzed and verified as designed vs. built history of shuttle orbiter to confirm compliance of installed hardware configuration per NASA regulations and requirements. Attended meetings to resolve shuttle preflight installation anomalies.