Donna Graham Email & Phone Number

Barrington, Illinois, United States

Manage all aspects of research for external clients, from approval through deliverables

• Providing professional research expertise to client-side and supplier-side companies. Consultant
• Client-side: provided consultative guidance in creating a plan for new Insights Team development
• Client-side: Evaluate of logo, needs, purchase behaviors for new startup company
• Supplier-side: provided project support, quality control and chart creation
• Supplier-side: report writing

• [Other titles held include Manager, Market Research (2009-2015), Senior Research Associate (2008-2015), Research Associate (2007-2008).]
• Oversee high-visibility trackers, including customer satisfaction, competitive performance, and brand tracking programs, effectively managing projects in terms of timing and budget.
• Collaborate with marketing, supply chain, merchandising, e-commerce, customer service, and corporate strategy to identify and integrate critical success metrics into… Show more [Other titles held include Manager.
• Collaborate with marketing, supply chain, merchandising, e-commerce, customer service, and corporate strategy to identify and integrate critical success metrics into programs that continually align with strategic goals.
• Triangulate insights with internal and competitive data to identify early indicators of competitive threats to help optimize strategic development of corporate and customer growth strategies.
• Translate data into actionable insights, communicating key takeaways via a variety of deliverables such as traditional reports, video shorts, infographics, and dashboards.

• [Other titles held include Research Director (2004-2006).]
• Managed department with 4 direct reports, including recruiting/managing 2 independent moderators and 2 quantitative subcontractors and liaising between sales and quantitative operations.
• Managed projects end-to-end from proposal creation, questionnaire design, data collection, analysis, and results communication to external clients.
• Collaborated with VP of business development on creation of analytic modeling… Show more [Other titles held include Research Director (2004-2006).]
• Collaborated with VP of business development on creation of analytic modeling portfolio.
• Presented at industry/company events to educate audience on nuances of marketing to Hispanic community. Show less

• [Others titles held include Study Director (1999-2001), Associate Study Director (1998-1999), Sr. Research Analyst (1997-1998), Research Analyst (1996-1997).]
• Oversaw and grew accounts worth $3M+ in revenue, serving as primary contact for 3 ad hoc research clients and 1 ongoing customer satisfaction research client.
• Managed projects end-to-end, including survey development, data collection/analysis, creation and presentation of client deliverables, all while keeping project… Show more [Others titles held include Study Director.
• Managed projects end-to-end, including survey development, data collection/analysis, creation and presentation of client deliverables, all while keeping project on-time and within budget.
• Developed and presented study design proposals and related costs for clients.
• Held regular status meetings with clients in addition to brainstorming sessions with clients’ business partners, including research and development for concept and product tests.