Donna Grant Email & Phone Number

Franchise Audit Services

Managed 8/9 direct reports. Provided guidance, motivation and encouragement to enhance work performance and obtain exceptional service from team. Worked personally with each field auditor ensuring they were appropriately scheduled, audits completed, files and other documents submitted on time, verified expenses were within budget guidelines and completed yearly performance reviews. Interviewed potential new hires and coordinated new auditors’ schedules and training program. • Worked with team that discovered more than $2.5M in additional revenues yearly, within last 4 years, by conducting effective revenue audits.• Reconciled monthly billing statements to verify all assessments were accurately billed and worked with Finance to resolve discrepancies. Complied monthly department results [income vs. expenses] and monitored auditors’ results for both internal and field auditors’ incentive programs. • Worked directly with franchisees and successfully negotiated and resolved several disputed audits, which resulted in large settlements.• Created and developed policies and procedures to identify reportable revenues posted to other department codes and worked with legal to implement policies. Revised and updated audit work papers by creating auto links and macros, which increased speed and efficiency. • Researched, identified and implemented new software program, PaperMaster Pro (PMP), which organized and managed all documents in centralized location and saved files electronically. Worked with IT and prepared Functional Specification Document (FSD) for system upgrades and other enhancements to ezAudit application.• Managed PHH lease car and fleet management program, including expenses, mileage and sale/purchase of vehicles. • Organized, assigned and assisted in completing Wyndham Managed property audits, completed onsite revenue audits, Nightly Transmission Audits and Virtual Audits.

Franchise Audit Services

Managed four direct reports, including monitoring schedules, file processes, survey results, monthly expenses, etc. Acted as principal contact for all hospitality related issues for both internal and external associates. Coordinated, prepared and facilitated several auditors’ meetings.• Worked to resolve audit disputes, generating settlements over $100K. • Coordinated, organized and completed International and Real Estate audits which resulted in settlements up to $5M. • Created, maintained and updated hospitality audit work papers for both domestic and international audits.

Franchise Audit Services

Supervised and assisted Vice President in managing 30-35 field auditors and in-house associates. Served as primary contact for all hospitality related issues. Reviewed files, handled disputes and performed onsite audits.

Franchise Audit Services

Performed administrative duties for department, including scanning/uploading documents and issuing letters to franchisees. Managed auditors’ schedules and provided customer service to internal and external associates

East Orange, Nj

Interfaced directly with Insurance Adjusters Nationwide. Prepared settlement demands. Investigated medical billing errors and negotiated adjustments. Evaluated police reports related to personal injury claims.

Supervision & Labor Management

Business Administration And Management, General