Donna Gregory Email & Phone Number

Shepshed, GB

Shepshed, England, United Kingdom

• Promote total feed business activities on farm.
• Confidentially manage inbound and outbound sales calls, negotiating effectively.
• Confidentially use SAP and C4C.
• Positively promote the business to internal and external customers.
• Utilise extensive agricultural knowledge to promote products efficiently.
• Navigate and breakdown problems, generating solutions that benefit the business.

Shepshed, England, United Kingdom

* Receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.* Raising quotes and customer documentation, prioritising workload to ensure the customer receives an excellent service at all times.* Update and maintain customer order books in line with customer expectation.* Respond to various customer emails and.

• Track, manage and improve patient retention, successfully improving the retention average from 15.2% to 36.3%.
• Nurture relationships with clients and key personnel.
• Successfully ensuring SLA terms are maintained.
• Design motivational contests and initiatives to encourage high performance.

Loughborough

• Coaching new and existing advisors - Sales increased from 5 to 9 on average per day - Conversion increased from 12.5% to 19% on average per day
• Managing the Outbound sales floor performance and training requirements
• Performing individual and team coaching sessions
• Consistently meeting and exceeding target, including margin, KPI and quality
• Supporting the Team Managers by reporting daily sales stats

Castle Donington

• Manage and develop a team of 4 Account Managers, to achieve 100 sales per month
• Manage multiple client accounts, offering advice on credit solutions (fully SAFF approved)
• Liaise with customers and dealerships, building rapport and managing relationships
• Resolve escalated customer complaints at management level
• Report team stats to the company Directors on a daily, weekly and monthly basis
• Manage performance reviews, attendance, timekeeping and sickness performance

Loughborough

• Manage the ‘coming soon’ section for all 3 websites, all website errors and quality control
• Research all specification and images for all new products
• Create and develop website deals on the back-office system
• Communicate new promotional offers and key product launch dates to the business

Loughborough

• Focusing on the customer experience and key metrics such as conversion, volume and margin
• Building rapport with all customers, finding the best deal that suits their needs
• Encourage team sales by updating leader boards and communicating daily performance to the team
• Coach and develop new starters

Loughborough

• Supporting the management of 8 customer service advisors and 12 order processors
• Day to day responsibility for dealing with complaints, issues and encouraging the team to stay focused and meet targets
• Resolve customer queries and complaints effectively and efficiently
• Liaise and build rapport with internal departments and suppliers
• Manage third party affiliate relationships and processing deals in a timely manner