• Promote total feed business activities on farm.• Confidentially manage inbound and outbound sales calls, negotiating effectively.• Confidentially use SAP and C4C.• Positively promote the business to internal and external customers.• Utilise extensive agricultural knowledge to promote products efficiently.• Navigate and breakdown problems, generating solutions that benefit the business.• Work under extreme pressure whilst meeting target sales and margin, adhering to strict daily deadlines.• Keep all parts of the supply chain updated.

* Receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.* Raising quotes and customer documentation, prioritising workload to ensure the customer receives an excellent service at all times.* Update and maintain customer order books in line with customer expectation.* Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.* Coordinate site visits to Meggitt’s facilities and set-up customer meetings as required.* Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Meggitt is judged.* Produce costing sheets in collaboration with colleagues from Procurement, DemandPlanning and Manufacturing departments as required in order to produce accurate quotes. * Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.* Ensure personal objectives, KPIs and SLA’s are met, bringing any potential failings to the attention of Customer Service Manager as soon as they occur.* Seek every opportunity to gain extra business from allocated accounts by visitingcustomers and taking full ownership of accounts.

• Track, manage and improve patient retention, successfully improving the retention average from 15.2% to 36.3%.• Nurture relationships with clients and key personnel.• Successfully ensuring SLA terms are maintained.• Design motivational contests and initiatives to encourage high performance.

• Coaching new and existing advisors - Sales increased from 5 to 9 on average per day - Conversion increased from 12.5% to 19% on average per day• Managing the Outbound sales floor performance and training requirements• Performing individual and team coaching sessions• Consistently meeting and exceeding target, including margin, KPI and quality • Supporting the Team Managers by reporting daily sales stats

• Manage and develop a team of 4 Account Managers, to achieve 100 sales per month• Manage multiple client accounts, offering advice on credit solutions (fully SAFF approved)• Liaise with customers and dealerships, building rapport and managing relationships • Resolve escalated customer complaints at management level • Report team stats to the company Directors on a daily, weekly and monthly basis • Manage performance reviews, attendance, timekeeping and sickness performance

• Manage the ‘coming soon’ section for all 3 websites, all website errors and quality control• Research all specification and images for all new products• Create and develop website deals on the back-office system• Communicate new promotional offers and key product launch dates to the business

• Focusing on the customer experience and key metrics such as conversion, volume and margin• Building rapport with all customers, finding the best deal that suits their needs• Encourage team sales by updating leader boards and communicating daily performance to the team• Coach and develop new starters

• Supporting the management of 8 customer service advisors and 12 order processors• Day to day responsibility for dealing with complaints, issues and encouraging the team to stay focused and meet targets• Resolve customer queries and complaints effectively and efficiently • Liaise and build rapport with internal departments and suppliers• Manage third party affiliate relationships and processing deals in a timely manner