Donna Hansen (Data Integration, Analytics, Ai Solutions) Email & Phone Number

Bridgend, GB

United Kingdom

Having found my passion in the world of All Things Qlik® at Elite Solution Provider, Differentia Consulting, my role centres around driving continuous customer success by engaging and assisting in their end-to-end BI / data journey – from initial tool / product selection, through to monetising the solutions we have helped them implement. Key activities.

A busy and diverse role with an ultimate goal of high customer retention, through engaging the customer base, and helping them to maximise their success. In addition to line management of the Customer Care and Marketing Teams, my main areas of activity are;- Contract renewals- Customer Service Levels, Service Delivery Management and Issue Resolution.

Pontyclun, South Wales

Office Equipment, stationery and furniture suppplier. Every solution you need from the chair you sit in to the paper you print on and everything in between.Co-assisted and co-ordinated the design and creation of the company’s new website project; created and maintained the various datasheets which inform the company website; designed and generated reports.

Pontyclun

General administrative role which included processing customers’ orders/queries/complaints, data entry/database maintenance and record keeping, target driven telesales and all other administrative/clerical duties.

Cardiff, United Kingdom

Data entry and maintenance of the various databases and social media; creating and providing reports on our performance levels; obtaining and collating feedback from customers and presenting feedback on customer satisfaction; advising and assigning engineers for various jobs; arranging and diarising meetings for the business owners; devising and completing.

Cardiff, United Kingdom

The Data Unit was established in 2001 as a public sector, not-for-profit company in order to provide advice, guidance and support to local government in Wales around data and statistical issues.Whilst the main customers are local authorities in Wales, much of the work they do can be used more widely.They aim to support improvements in services by.

Silflex is a successful world-wide supplier of manufactured goods. I had key account management for many of the overseas customers and worked on co-operative projects with some of the major clients. My role here involved: collection, analysis and presentation of data relating to key account activities; customer and distributor communications; data entry.

Cardiff

A QCF and CQFW Awarding Organisation and charity working in Wales, for Wales, offering flexible and educational opportunities designed to help learners of every age and ability achieve their potential. Customer and contractor communications; collection, analysis and presentation of data relating to various business activities; first line support for end.

Education record

Studied Cymraeg I Oedolion

Education record

Activities and Societies: AS/A Levels 2002/2003 Business Studies, Mathematics, Accounts, Biology, English GCSEs 9 A* - C Grade GCSEs, 2001.