I specialize in partnering with business leaders to prioritize communication needed to reach all employees in the United States and Canada. I also work with outside vendors to determine what products are best suited for our communication needs.Several of my significant achievements in this role include:∙ Providing strategic vision in creating a new digital workspace, collecting requirements from business leaders throughout Canada and the United States.∙ Leading the implementation of Workplace in the United States and Canada, representing 4K employees.∙ Created communication and collaboration strategy between business leaders during Global crisis (Covid-19).

In this role, I directed all change management for proprietary and industry standard platforms and processes within a very fast paced, high-pressure environment. In doing so, I skillfully led, supported, and grew a diverse cross-functional team of 13 analysts, agent support representatives, engineers, product developers, house support teams, and other integral members. I also collaborated with the IT Department to create systems and enhancements based on accumulated user and business leader feedback.A few of my significant achievements in this role included:∙ Ensuring 100% adoption of new systems and processes by expertly directing the change management and roll-out for various initiatives and improvements for 750 Travel Consultants.∙ Creating cutting edge training programs and system utilization reporting to support the strategy and ensure increased productivity.∙ Leading international teams in successfully implementing reciprocal systems in the leisure businesses for the US and Canada.

As a National Leader, I directed the daily operations of 60 high volume retail stores with 350 travel consultants representing $200M in gross revenue. I mentored and led a team of four Regional Leaders in overseeing all retail sales and operations.A couple of my significant achievements in this role included:∙ Preparing and presenting annual fiscal budgets for each region.∙ Partnering with recruitment to attract and retain new talent, as well as identifying and mentoring future leaders

Leveraging my strong leadership and management expertise, I drove overall sales and operations of 15 stores with 75 travel consultants throughout Queens, Brooklyn, and Staten Island, NY (2009-2010) as well as Central and Northern New Jersey; and Rockland and Westchester Counties, NY (2010-2013). In doing so, I conducted periodic store visits to ensure corporate compliance and organized numerous in-store marketing events to drive new inquiries and sales.Several of my significant achievements in this role included:∙ Receiving the "Liberty Travel Outstanding Achievement" award for increasing sales and profits by 5%-10% for four consecutive years throughout a 15-store area, driving the area to be the most profitable in the company.∙ Earning the “Outstanding Achievement” award for leading the most profitable sales area in the company for two years in a row.∙ Developing Team Leaders to drive business and meet or exceed monthly and annual sales, growth, and profitability goals. ∙ Implementing performance plans and conducting monthly sales training for novice and underachieving consultants.

I was the Team Leader for the 37th and 7th Avenue Store, leading, coaching, and developing six high-performing Travel Consultants in a key store with over $4M in annual gross sales. Motivating exceptional performance, I spearheaded morning sales meetings where I set individual sales targets and coached consultants on selling skills.My primary achievement in this role was:∙ Collaborating directly with the Regional Leader to create the store budget, organize business-to-business marketing opportunities, and network with local areas to drive new customers and sales.